Vonage announced that online accounting software provider Crunch has implemented Vonage’s fully-integrated contact centre and unified communications solutions to better serve its growing customer-base by delivering exceptional experiences. Continue reading Crunch Selects Vonage to Transform Business Communications →

Five9 announced that the company partnered with one of the largest global telecommunications companies to stand up and host a COVID-19 financial relief hotline that is facilitating 30,000 concurrent calls. Continue reading Within 48 Hours, Five9 Enables New Small Business COVID-19 Relief Hotline to Support Up to 30,000 Concurrent Calls →

8×8 announced NorthStar Home, one of the most trusted names in home security and automation in North America, deployed the 8×8 X Series cloud communications and contact centre solution to enable its contact centre agents and employees to work remote in support of more than 60,000 customers nationwide. Continue reading NorthStar Home Goes to Remote Customer Engagement with 8×8 →

Five9 announced that as part of their ongoing efforts to help organizations execute their business continuity plans during the coronavirus (COVID-19) outbreak, Five9 has enabled tens of thousands of contact centre agents to work from home across the globe. Continue reading Enterprises are Migrating to Five9 in 48 Hours to Enable Agents to Work From Home →

8×8 announced that it has been selected by Acer America, one of the world’s largest multinational PC companies, as the provider of choice for its employees and contact centres in North and South America. Continue reading Acer Gains Actionable Insights into Customer Experience with 8×8 →

Talkdesk® announced IT Naturally selected Talkdesk as its contact centre solution. A leading provider of IT support and transformation, IT Naturally chose Talkdesk to support business continuity initiatives, keep operations moving forward and equip agents with best-in-class tools to work from anywhere. Continue reading IT Naturally moves to Talkdesk →