Medallia, the global leader in experience management announced Pandora, the world’s leading jewelry brand known for its customizable charm bracelets, rings, and necklaces, has selected Medallia Experience Cloud to provide a unified view of the customer experience across critical digital touchpoints. Continue reading Pandora Chooses Medallia to Understand and Optimize Digital Experience →

Talkdesk® announced Advisors Excel® selected Talkdesk to power its customer service operations. Frustrated by the inability of their legacy, on-premises system to scale with the company’s significant growth, Advisors Excel chose Talkdesk Enterprise Cloud Contact Center™ to set themselves apart through superior customer experience. Advisors Excel will immediately move 700 agents onto Talkdesk with plans to grow by nearly 4x in 2020. Continue reading Advisors Excel chooses Talkdesk cloud to support 700 agents →

Vonage announced that online accounting software provider Crunch has implemented Vonage’s fully-integrated contact centre and unified communications solutions to better serve its growing customer-base by delivering exceptional experiences. Continue reading Crunch Selects Vonage to Transform Business Communications →

Five9 announced that the company partnered with one of the largest global telecommunications companies to stand up and host a COVID-19 financial relief hotline that is facilitating 30,000 concurrent calls. Continue reading Within 48 Hours, Five9 Enables New Small Business COVID-19 Relief Hotline to Support Up to 30,000 Concurrent Calls →

8×8 announced NorthStar Home, one of the most trusted names in home security and automation in North America, deployed the 8×8 X Series cloud communications and contact centre solution to enable its contact centre agents and employees to work remote in support of more than 60,000 customers nationwide. Continue reading NorthStar Home Goes to Remote Customer Engagement with 8×8 →

Five9 announced that as part of their ongoing efforts to help organizations execute their business continuity plans during the coronavirus (COVID-19) outbreak, Five9 has enabled tens of thousands of contact centre agents to work from home across the globe. Continue reading Enterprises are Migrating to Five9 in 48 Hours to Enable Agents to Work From Home →