Bionic, the UK’s leading provider of comparison services for businesses announced that it has selected Natterbox’s telephony platform to unify and streamline its customer sales and service. Continue reading Bionic® Selects Natterbox to Deliver Quality Customer Care during Business Expansion
Category Archives: Who’s Buying What?
Genesys Cloud Enhances Customer Experience for TechStyle Fashion Group
Genesys®, the leader in omnichannel customer experience and contact centre solutions, announces that TechStyle Fashion Group (“TechStyle”), the global fashion retailer known for its membership-based digital brands, has deployed Genesys Cloud at 11 locations around the world. Continue reading Genesys Cloud Enhances Customer Experience for TechStyle Fashion Group
Leading Telecom Transforms Customer Experience with NICE Robotic Process Automation
NICE announced that a leading multinational telecommunications corporation has introduced NICE Robotic Process Automation (RPA) across its pan-India operations as part of a post-merger consolidation. Continue reading Leading Telecom Transforms Customer Experience with NICE Robotic Process Automation
Online University Makes Education Personal and Boosts User Experience with Genesys Cloud
Western Governors University (WGU), a leading online education provider, has improved interactions between students and faculty, increased productivity, and saved costs since implementing Genesys Cloud. Continue reading Online University Makes Education Personal and Boosts User Experience with Genesys Cloud
Five9 Sees Market Success in New Joint Offering with Zoom
Five9 announced the deployment of a joint customer based on its partnership with Zoom Video Communications. The company, a provider of restaurant point of sale (POS) equipment, is now live with Zoom Phone and the Five9 Intelligent Cloud Contact Center. Continue reading Five9 Sees Market Success in New Joint Offering with Zoom
Norwegian Selects Boxever To Power Its Long-term Customer-centric Personalisation Strategy
Boxever, the AI-driven personalisation platform is announcing a five-year contract with Norwegian Air Shuttle to provide its solutions as the backbone of the airline’s long-term personalisation strategy. The airline’s multi-year plans include an extensive roadmap to deliver a more relevant, personalised customer experience across all of its customer interactions. Continue reading Norwegian Selects Boxever To Power Its Long-term Customer-centric Personalisation Strategy