NICE announced that a leading multinational telecommunications corporation has introduced NICE Robotic Process Automation (RPA) across its pan-India operations as part of a post-merger consolidation. Continue reading Leading Telecom Transforms Customer Experience with NICE Robotic Process Automation →

Western Governors University (WGU), a leading online education provider, has improved interactions between students and faculty, increased productivity, and saved costs since implementing Genesys Cloud. Continue reading Online University Makes Education Personal and Boosts User Experience with Genesys Cloud →

Five9 announced the deployment of a joint customer based on its partnership with Zoom Video Communications. The company, a provider of restaurant point of sale (POS) equipment, is now live with Zoom Phone and the Five9 Intelligent Cloud Contact Center. Continue reading Five9 Sees Market Success in New Joint Offering with Zoom →

Boxever, the AI-driven personalisation platform is announcing a five-year contract with Norwegian Air Shuttle to provide its solutions as the backbone of the airline’s long-term personalisation strategy. The airline’s multi-year plans include an extensive roadmap to deliver a more relevant, personalised customer experience across all of its customer interactions. Continue reading Norwegian Selects Boxever To Power Its Long-term Customer-centric Personalisation Strategy →

8×8, a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform announced the leading UK legal business Slater and Gordon has selected its X Series cloud communications solution for three of their main telephony operation sites offices across England. Continue reading Slater and Gordon selects 8×8 to transform its customer service →

Mitel® announced a partnership with VfL Wolfsburg – a German professional football club – to become the club’s Official Unified Communications Supplier. Mitel will deliver a full suite of communications and collaboration services for approximately 350 users to enhance the experience the club offers employees and fans. Continue reading VfL Wolfsburg Names Mitel as Official Unified Communications Supplier →