A leading consumer electronics organization known for innovation and expert device design has recently deployed Bright Pattern Contact Center with a global Bright Pattern partner for its omnichannel contact centre platform in North America. Continue reading Global Consumer Electronics Enterprise Deploys Bright Pattern Contact Center to Improve North American Customer Experience →

Award-winning clinical company, IPRS Health has been the first company of its kind to trial a range of digital customer support tools to their clients and patients to ensure the delivery of consistent high-quality clinical care. Continue reading IPRS Health’s commitment to offer comprehensive online support for clients and patients continues →

Verint® announced that The National Autistic Society has invested in Verint’s Community™ solution to provide its members a safe, online discussion forum for sharing stories about their experiences with autism. Continue reading The National Autistic Society Selects Verint Community Solution for Interactive Member Forum →

NICE is announcing that Hakuhodo DY Holdings Inc., a world leading marketing services company, has become the first marketing services company in Japan to implement NICE Nexidia Analytics. Seeking technology to analyze interactions and customer conversations within the many different areas of the company, Hakuhodo DY Holdings Inc. has begun improving customer satisfaction and sales efficiency. Continue reading NICE Nexidia Speech Analytics Provides Hakuhodo DY Holdings Inc. with Innovative Technology to Personalize Customer Experience →

Lowell, a leading European credit management company, has benefited with flexibility, scalability and cost efficiencies since moving their communications centre in the DACH region to the Genesys Cloud platform. Lowell adopted the leading Software as a Service (SaaS) solution from Genesys for its rich capability set, proven performance, scalability and continuous release of new features. Continue reading Lowell Future Proofs Communication Centre in the DACH region by moving to the Cloud with Genesys →

FrontdeskAI, the leading developer of artificial intelligence (AI) solutions for location-based business, is helping Miami-based fitness company, Sensory Fitness, expand services and classes without adding operational expense or reducing customer service quality. Continue reading Sensory Fitness Pumps Up Customer Service With AI from FrontdeskAI →