The UK’s most recommended Bed Retailer, Dreams is set to replace its siloed customer engagement platform with a single integrated solution from Netcall that will deliver a seamless experience to customers across all its service channels. Continue reading Bed retailer Dreams to elevate customer experience to ‘unrivalled’ levels →

Cromwell, a leading UK and international supplier of high-quality industrial tools and services, has launched a strategic Customer Experience (CX) programme, underpinned by Confirmit Horizons, to enhance its long-term commitment to delivering a truly customer-focused service. Continue reading Cromwell puts Confirmit at heart of strategic Customer Experience Programme →

Damart, a leading European fashion brand, has revamped its customer experience, so that even the most traditional order methods – such as those using the postal service – are digitally integrated, using technology from Avaya. Continue reading Damart Bridges Analogue-Digital Divide with Avaya →

Amazon Web Services (AWS), an Amazon.com company, announced that Best Western Hotels & Resorts is moving its infrastructure to AWS – going all-in the world’s leading cloud – to automate processes and quickly develop new and more personalised experiences for travellers visiting its more than 4,700 properties around the world. Continue reading Best Western Hotels and Resorts Go All-In on AWS →

The Coffee Club has partnered with InMoment, the leading provider of experience intelligence (XI), to provide a more comprehensive understanding of the customer experience, leading to promising results, including a 20-point increase in its Net Promoter Score (NPS®). Continue reading The Coffee Club Takes Action on Customer Experience through Partnership with InMoment →

Kelly Services and Sytel have combined to provide a state of the art hosted solution to support Kelly’s growth plans in Russia. Kelly’s contact centre model has been replaced with a multi-channel and multi-tenant solution, hosted within their private cloud. Continue reading Sytel Enables Growth of Kelly Services, Russia, with Hosted Solution →