Five9, a leading provider of the intelligent cloud contact centre announced that a leading specialized gift manufacturer and retailer has replaced its on-premise contact centre with the Five9 scalable, flexible and reliable cloud-based solution. Continue reading Specialized Gift Manufacturer Chooses Five9 to Deliver Exceptional Omnichannel Customer Service →

Vlocity, Inc., a leading provider of industry-specific cloud software, and British Gas (part of Centrica), the largest energy and home services provider in the United Kingdom, today announced that the two companies have successfully implemented Vlocity Energy & Utilities Cloud, built on Salesforce, for the British Gas Industrial & Commercial (I&C) business division. Continue reading British Gas Goes Live with Vlocity Energy & Utilities Cloud →

A leading healthcare organization known for simplifying the healthcare experience has recently deployed Bright Pattern Contact Center for its omnichannel contact centre platform. The company is one of the world’s largest managed healthcare companies with over 100 million customers. Continue reading World Leading Healthcare Company Deploys Bright Pattern Contact Center →

Medallia announced that CommScope, a global leader in infrastructure solutions for communications networks, has implemented Medallia Experience Cloud to analyze and act on customer and employee experiences across journeys in real-time. CommScope’s program is part of its overall digital transformation initiative to support customers. Continue reading CommScope Utilizes Medallia for Real-Time Insights to Power Great Experiences →

Delta Vacations, the official vacation provider of Delta Air Lines, announced the debut of its web messaging travel service through LivePerson, a global leader in conversational commerce solutions. Continue reading LivePerson partners with Delta Vacations to launch web messaging service →

Talkdesk® announced Cognosante selected Talkdesk to power its customer service operations. As a leader in technology solutions for health and social services programs, Cognosante is on a mission to transform the healthcare system by providing technology solutions and business process outsourcing to federal, state and local government health agencies. Continue reading Talkdesk supports Cognosante contact centre operations for 2,400+ agents →