A leading healthcare organization known for simplifying the healthcare experience has recently deployed Bright Pattern Contact Center for its omnichannel contact centre platform. The company is one of the world’s largest managed healthcare companies with over 100 million customers. Continue reading World Leading Healthcare Company Deploys Bright Pattern Contact Center →

Medallia announced that CommScope, a global leader in infrastructure solutions for communications networks, has implemented Medallia Experience Cloud to analyze and act on customer and employee experiences across journeys in real-time. CommScope’s program is part of its overall digital transformation initiative to support customers. Continue reading CommScope Utilizes Medallia for Real-Time Insights to Power Great Experiences →

Delta Vacations, the official vacation provider of Delta Air Lines, announced the debut of its web messaging travel service through LivePerson, a global leader in conversational commerce solutions. Continue reading LivePerson partners with Delta Vacations to launch web messaging service →

Talkdesk® announced Cognosante selected Talkdesk to power its customer service operations. As a leader in technology solutions for health and social services programs, Cognosante is on a mission to transform the healthcare system by providing technology solutions and business process outsourcing to federal, state and local government health agencies. Continue reading Talkdesk supports Cognosante contact centre operations for 2,400+ agents →

Questback, a global leader in experience management, has entered into a new agreement with the Automobile Association (the AA), a British motoring association that provides roadside assistance and financial services, to deliver additional employee feedback and continuous listening to the firm’s workforce. Continue reading Questback to Drive Improved Employee Experience Insights for the AA →

Data Hub Integrated Solutions LLC (Moro), a wholly owned subsidiary of Dubai Electricity and Water Authority (DEWA), have signed a memorandum of understanding (MoU) with Avaya that will kick-start a full digital transformation project for DEWA’s contact centre, led by Moro as a Tier 1 reseller. Continue reading Moro and Avaya Join Forces to Deliver Digital Transformation Project at DEWA →