Puzzel, a leading European omni-channel cloud contact centre software provider, has announced that high quality contact centre Newstel GmbH has selected Puzzel’s email customer service solution. The technology will support Newstel’s multilingual customer support operations based in Germany, Poland and a round-the-clock contact centre in the Philippines. Continue reading Newstel GmbH selects Puzzel for global contact centre →

Inference Solutions, a global provider of Intelligent Virtual Agents for sales and service organizations, announced its role in Pizza Hut Australia’s digital transformation initiative to improve the customer experience and streamline the operational efficiency of its franchisees. Continue reading Inference Solutions Helps Pizza Hut Australia Deploy New Natural Language Call-steering Solution →

CounterPath Corporation, a global provider of award-winning Unified Communications solutions for enterprises and solution providers announced that existing customer, cleverbridge, a provider of subscription commerce solutions for monetizing digital goods, online services and SaaS, has selected CounterPath to provide customized, white-labelled Bria softphone applications to deliver improved, multi-channel customer experiences while streamlining its call centre operations and improving agent productivity. Continue reading CounterPath Helps Advance cleverbridge’s Digital Transformation with Custom Bria® Softphones →

Global communications software provider IMImobile announced that one of the UK’s largest car manufacturers, Vauxhall Motors, is using Apple Business Chat via its enterprise communications platform to connect with their customers. Continue reading Vauxhall launches Apple Business Chat with IMImobile →

In 2014, vacuum cleaner market leader Vax identified that they needed to improve the efficiency of their customer contact centre. Calls were taking longer to answer and handle than their own SLA’s said they should, and the resulting queues were seeing a higher abandonment rate than they wanted. Vax believed that this didn’t reflect well on a brand that was at the top of its market. Continue reading Dynamic IVR Scripting by Premier CX helps Vax to Reduce call queue volumes and improve contact centre efficiency →

Talkdesk, the cloud contact centre for innovative enterprises announced EmployBridge, America’s largest specialty industrial staffing company, selected Talkdesk to power its customer service operations. EmployBridge will move its customer service team of several hundred agents from a static, slow-moving first-generation cloud system to Talkdesk Enterprise Cloud Contact Center to leverage its rapid pace of innovation. Continue reading EmployBridge Moves Several Hundred Agents to Talkdesk for Unparalleled Cloud Innovation →