Questback, a global leader in experience management, has entered into a new agreement with the Automobile Association (the AA), a British motoring association that provides roadside assistance and financial services, to deliver additional employee feedback and continuous listening to the firm’s workforce. Continue reading Questback to Drive Improved Employee Experience Insights for the AA →

Data Hub Integrated Solutions LLC (Moro), a wholly owned subsidiary of Dubai Electricity and Water Authority (DEWA), have signed a memorandum of understanding (MoU) with Avaya that will kick-start a full digital transformation project for DEWA’s contact centre, led by Moro as a Tier 1 reseller. Continue reading Moro and Avaya Join Forces to Deliver Digital Transformation Project at DEWA →

Vonage, a global business cloud communications leader, announced that global enterprise software provider Ramco Systems is leveraging Nexmo, the Vonage API Platform to offer the Ramco CHIA virtual assistant to customers using the WhatsApp Business solution. Continue reading Vonage Enables Ramco Systems to Offer AI-infused Customer Engagement on the WhatsApp Business Solution via Nexmo Messages API →

U-WFM is delighted to announce Duka has selected its Workforce Management in the Cloud for its contact centre in Hinnerup, Denmark. Continue reading Duka selects U-WFM’s Cloud Workforce Management →

8×8 announced it has been selected by Vacasa, North America’s largest vacation rental management platform, as the provider of choice for its global contact centres. Headquartered in Portland, Oregon, Vacasa offers comprehensive vacation rental management services for over 14,000 vacation homes across 17 countries. Continue reading Vacasa delivers exceptional vacation rental experiences with 8×8 →

Ericsson announced that Ericsson Expert Analytics (EEA) has been selected by Batelco as a strategic solution for Customer Experience Management (CEM) across Bahrain. The rollout is underway as Batelco targets a unified CEM strategy to improve customer experience, boost network performance, and enhance operational efficiency. Continue reading Batelco selects Ericsson as Customer Experience Management partner →