Talkdesk, the cloud contact centre for innovative enterprises announced EmployBridge, America’s largest specialty industrial staffing company, selected Talkdesk to power its customer service operations. EmployBridge will move its customer service team of several hundred agents from a static, slow-moving first-generation cloud system to Talkdesk Enterprise Cloud Contact Center to leverage its rapid pace of innovation. Continue reading EmployBridge Moves Several Hundred Agents to Talkdesk for Unparalleled Cloud Innovation →

NICE inContact, a NICE business, announced that a multi-industry manufacturing company focused on innovative technology solutions for global industries, has significantly improved its contact centre operations, including seeing a significant uptick in Net Promoter Score® in one division, by implementing NICE inContact CXone globally to over 3,000 agents in 48 countries. Continue reading Global Manufacturing Company Transforms Customer Experience with NICE inContact CXone →

Tata Consultancy Services (TCS), a leading global IT, consulting and business solutions organisation, has crossed a major milestone by successfully completing the first phase of implementation of the TCS BaNCS Insurance Platform as part of a business transformation programme for Scottish Widows, the life and pensions arm of Lloyds Banking Group. Continue reading TCS Helps Scottish Widows Enhance Customer Experience →

British Gas has partnered with Localz, leading experts in last mile location and messaging technology, to improve customer experience and overall efficiencies. With engineers challenged to fulfill appointment promises and an increased demand for uberisation from customers, British Gas has implemented Localz “On my way” solution to deliver real-time automated messages to customers. Continue reading British Gas Goes the Extra Mile to Improve Customer Experiences with Localz →

Eckoh, the global provider of secure payment products and customer contact solutions, announces it has secured a three-year contract to provide Coral (the contact centre agent desktop product), to a US Fortune 100 telecommunications company. Continue reading Eckoh announces significant US Contract win →

Medallia, the global leader in experience management, has announced that Red Roof, the award-winning leader in the lodging industry, has selected Medallia to power its experience management program to take advantage of real time feedback capabilities and seamless insights across channels. Continue reading Red Roof Chooses Medallia to Transform its Customer Experience and Drive Retention →