Veeva Systems announced that OPKO Health, a diagnostic and pharmaceutical company, selected multichannel Veeva CRM to enable field teams to engage in relevant, timely, and compliant interactions with healthcare professionals (HCPs) through preferred channels. Veeva CRM gives OPKO Health the most advanced capabilities and complete customer insights. Continue reading OPKO Health Switches to Multichannel Veeva CRM to Drive More Effective Customer Engagement →

Spirit Airlines, the fastest growing airline in the United States, continues its commitment to invest in the Guest experience with an industry-leading technology to connect with its Guests via the messaging application WhatsApp. Continue reading Spirit Airlines Debuts WhatsApp for Seamless Communication with Guests →

3CLogic, a leading provider of cloud contact centre solutions announced its selection by a worldwide manufacturer and retailer of cookware and kitchen tools to power its customer service operations. Continue reading 3CLogic Selected by Global Cookware Manufacturer to Transform Customer Experience →

8×8 announced that TBI Inc., one of the nation’s largest privately-owned master agents and technology distributor, is now operational on 8×8 X Series, realizing easier collaboration and greater mobility for employees as well as significant savings for their business. Continue reading TBI Replaces Legacy Telephony System with 8×8 X Series to Enhance Organizational Productivity →

8×8, a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform announced its partnership with Halfords, the leading British retailer of car parts, bicycles, e-bikes, and bike and vehicle services and accessories. Continue reading Halfords Partners with 8×8 to Deliver Superior Customer Service →

Business telephony and contact centre provider, Intellicom announced the completion of a telephony integration project with directory services provider, 11890. By integrating Google indexed business data with 11890’s hosted contact centre platform, the company has been able to transform its operational cost base and provide better call quality to its business customers. Continue reading Clever Google telephony integration from Intellicom helps directory services provider survive and thrive →