Vonage announced that VvAA Groep B.V has selected its NewVoiceMedia (NVM) contact centre solution to boost its members’ customer experience. Continue reading VvAA Groep B.V to transform service experience and performance with Vonage’s NewVoiceMedia solution →

Talkdesk® has announced its partnership with John Paul, the worldwide leader in client loyalty and customer relations, to modernize and unify its customer service operations in order to provide best-in-class efficiency and cutting-edge functionalities. Continue reading Luxury concierge services firm John Paul moves its international Concierge teams to Talkdesk →

8×8 announced the San Jose Earthquakes of Major League Soccer have chosen 8×8 as their official cloud communications and contact centre partner for their communications needs. Continue reading San Jose Earthquakes Tap 8×8 to Improve Communications On and Off the Field →

Avaya in cooperation with CROC, implemented a project to modernize the infrastructure of contact centre for Raiffeisenbank, one of the top banks within Russian financial market. The project enabled Raiffeisenbank to create new branches quickly and efficiently. Continue reading Raiffeisenbank modernizes its Contact Centre with Avaya →

Qualtrics announced that Urban Outfitters has selected Qualtrics CustomerXM™ to optimize the retailer’s global customer experience program across its physical stores and digital channels. Urban Outfitters will centralize customer data collected from its existing operational systems and customer feedback, including consumer insights, on the Qualtrics XM Platform. Continue reading Urban Outfitters Selects Qualtrics to Advance Customer Experience Leadership in Retail →

NICE announced Western Union, a global leader in cross-border, cross-currency money movement, has advanced customer experience through improved insight into their customer journeys with NICE Nexidia Customer Journey Optimisation (CJO). Continue reading Western Union’s Customer Journey Digital Transformation Fueled by NICE →