8×8, a leading cloud provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global communications platform announced its partnership with Europe’s largest independent resort operator, CLC World Resorts & Hotels. Continue reading CLC World Partners with 8×8 to Improve Customer Service for Members
Category Archives: Who’s Buying What?
JCT600 invests over £1million in comms technology overhaul
Privately-owned motor firm JCT600 has invested over £1 million in a new cloud-based communications system to further improve its level of customer experience and legislative compliance. The solution – powered by Halifax-headquartered Vapour Cloud in strategic partnership with Leeds-based pure technology group (PTG) – will see JCT600 move to voice technology as cutting-edge as the cars it retails. Continue reading JCT600 invests over £1million in comms technology overhaul
VvAA Groep B.V to transform service experience and performance with Vonage’s NewVoiceMedia solution
Vonage announced that VvAA Groep B.V has selected its NewVoiceMedia (NVM) contact centre solution to boost its members’ customer experience. Continue reading VvAA Groep B.V to transform service experience and performance with Vonage’s NewVoiceMedia solution
Luxury concierge services firm John Paul moves its international Concierge teams to Talkdesk
Talkdesk® has announced its partnership with John Paul, the worldwide leader in client loyalty and customer relations, to modernize and unify its customer service operations in order to provide best-in-class efficiency and cutting-edge functionalities. Continue reading Luxury concierge services firm John Paul moves its international Concierge teams to Talkdesk
San Jose Earthquakes Tap 8×8 to Improve Communications On and Off the Field
8×8 announced the San Jose Earthquakes of Major League Soccer have chosen 8×8 as their official cloud communications and contact centre partner for their communications needs. Continue reading San Jose Earthquakes Tap 8×8 to Improve Communications On and Off the Field
Raiffeisenbank modernizes its Contact Centre with Avaya
Avaya in cooperation with CROC, implemented a project to modernize the infrastructure of contact centre for Raiffeisenbank, one of the top banks within Russian financial market. The project enabled Raiffeisenbank to create new branches quickly and efficiently. Continue reading Raiffeisenbank modernizes its Contact Centre with Avaya