Talkdesk, the cloud contact centre for innovative enterprises, was chosen by Indie Campers, one of the largest campervan rental companies in Europe, to expand and optimize its customer service operations. Founded in 2013 with three rental vans, Indie Campers now operates a fleet of more than 650 vehicles in over 50 locations throughout Europe. Continue reading Indie Campers chooses Talkdesk to enhance customer support →

NoblyPOS, the global leader in iPad-based point of sale solutions for the food and beverage industry announced that it has selected Natterbox’s telephony platform, after evaluating solutions from NewVoiceMedia and Ringcentral. Continue reading NoblyPOS selects Natterbox telephony platform to deliver market leading customer care →

Nuance announced Santander is making phone banking more seamless and secure through Voice ID, a system that leverages Nuance’s market-leading, fraud-preventing biometrics technology. Continue reading Nuance Voice Biometrics to Improve Customer Experience and Boost Security at Santander →

Upland Software, a leader in cloud-based Enterprise Work Management software announced Missguided has deployed Upland’s Rant & Rave Platform to help raise its customer service score by 20 percent. This will be done by giving employees throughout the business better access to real-time customer feedback, empowering them to make a difference to the customer experience in the moment. Continue reading Missguided to improve customer service by using technology to analyse customer emotion →

Citadel, one of the largest credit unions in Pennsylvania serving over 200,000 members, has selected the Avaya Oceana® next-generation customer engagement solution, a key component of the Avaya Intelligent Xperiences communications portfolio, to enhance its member experience and servicing capabilities. Continue reading Citadel Selects Avaya Solution for Next-Generation Customer Engagement →

Vonage, a global business cloud communications leader announced that digital marketing agency FCR Media Belgium NV has seen major gains in customer experience and productivity by implementing the NewVoiceMedia (NVM) solution for sales and service. Vonage’s NVM solution is used by enterprises for their contact centre and inside sales needs. Continue reading FCR Media reshapes its business with Vonage’s NewVoiceMedia solution →