eGain, the leading provider of cloud-based customer engagement solutions announced that A-dec, world’s leading dental equipment manufacturer, selected eGain AI knowledge for contact centre support and digital self-service. Continue reading A-dec Selects eGain for AI-Powered Customer Support →

Talkdesk, the cloud contact center for innovative enterprises, announced their selection by Housecall Pro to power its customer service operations of more than 250 agents. Housecall Pro, the leading software platform for home service professionals to manage and grow their business, chose Talkdesk Enterprise Cloud Contact Center for its ease of use, omnichannel support, seamless integration capabilities and unmatched reliability backed by an industry-first 100% uptime SLA. Continue reading Housecall Pro Moves Hundreds of Agents to Talkdesk for Omnichannel Support →

Thoughtonomy, the leading Intelligent Automation platform provider, is working with Wiltshire Council to transform the way it delivers services to residents as part of its long-term automation strategy. Continue reading Wiltshire Council Deploys Thoughtonomy Virtual Assistants to Free up Staff Capacity and Deliver Improved Services →

MaritzCX, the leading provider of customer experience software and service solutions, supports Allianz in further strengthening the customer-focused culture of the global financial services market leader. Continue reading Allianz Appoints MaritzCX as Partner for Their New Global Customer Experience Programme →

Moxy Hotels is Marriott’s newest hospitality brand, providing fresh and innovative experiences to guests by combining stylish design and approachable service at an affordable price point. By upgrading their communication infrastructure with Avaya IX Workplace solutions, Moxy Hotels can give its guests a higher level of service and satisfaction, bolster its workforce efficiency, and position the brand for future growth. Continue reading Moxy Hotels Creates First-Class Guest Experiences with Avaya →

Tata Consultancy Services, a leading global IT services, consulting and business solutions organization, has signed a new strategic partnership with Scandinavia’s leading airline, SAS, the flag-carrier of Sweden, Norway and Denmark. Continue reading TCS and Scandinavian Airlines Sign New Strategic Partnership to Deliver Digital-First Customer Experience →