Citadel, one of the largest credit unions in Pennsylvania serving over 200,000 members, has selected the Avaya Oceana® next-generation customer engagement solution, a key component of the Avaya Intelligent Xperiences communications portfolio, to enhance its member experience and servicing capabilities. Continue reading Citadel Selects Avaya Solution for Next-Generation Customer Engagement →

Vonage, a global business cloud communications leader announced that digital marketing agency FCR Media Belgium NV has seen major gains in customer experience and productivity by implementing the NewVoiceMedia (NVM) solution for sales and service. Vonage’s NVM solution is used by enterprises for their contact centre and inside sales needs. Continue reading FCR Media reshapes its business with Vonage’s NewVoiceMedia solution →

Echo Managed Services, the outsourced utilities market specialist, has won its first major UK contract for its proprietary new cloud-based software, Aptumo. Continue reading Echo wins billing software contract with SES Water and SES Business Water →

Bright Pattern “makes The Connection” by transitioning The Connection, market leading BPO from outdated on-premises-based technology to the cloud to benefit from instant innovation, reliable uptime, flexibility, and scalability. Continue reading Bright Pattern Cloud Contact Center Software Selected by the Market-Leading BPO, The Connection →

IBM announced that it will support the customer experience of Lenovo’s Data Center Group with Cognitive and Blockchain-powered field service solutions in over 200 countries worldwide. The multi-year agreement continues to build on the IBM-Lenovo relationship that began in 2005. Continue reading IBM Services Signs Agreement with Lenovo Data Center Group →

IBM announced that Regions Bank has selected the company’s artificial intelligence (AI) technology to help improve customer service and assist bankers in everyday work. Continue reading Regions Bank Taps IBM’s AI to Power Next Generation Customer Service →