first2protect Insurance Services, part of LSL Property Services plc (LSL), one of the UK’s leading residential property services groups, is deploying Digital Helpers to support staff in administrative tasks associated with compiling and dispatching new insurance policies to customers. Continue reading first2protect Deploys Digital Helpers From Thoughtonomy to Support Staff
Category Archives: Who’s Buying What?
Lobster launches on Cerillion the first “All-in-English” mobile service in Spain
Cerillion, an innovator in digital monetisation and customer management solutions, today announced that its Enterprise BSS/OSS suite is powering the newly launched Lobster mobile operator in Spain. Continue reading Lobster launches on Cerillion the first “All-in-English” mobile service in Spain
Hertfordshire County Council Launches New Cloud-based Digital-first Customer Engagement Solution Powered by Verint
Verint® announced that Hertfordshire County Council has recently launched a cloud-based digital-first customer engagement solution enabling citizens and employees to easily manage government services. Continue reading Hertfordshire County Council Launches New Cloud-based Digital-first Customer Engagement Solution Powered by Verint
William Hill forms strategic partnership with Aspect Software to enable its vision for next generation customer experience
With such a fast-paced sector and ever changing market William Hill looked for an industry leading strategic partner that understood the changing landscape in the digital space and the ever-changing needs of customers in today’s world. Continue reading William Hill forms strategic partnership with Aspect Software to enable its vision for next generation customer experience
Regions Bank Taps IBM’s AI to Power Next Generation Customer Service
IBM announced that Regions Bank has selected the company’s artificial intelligence (AI) technology to help improve customer service and assist bankers in everyday work. Continue reading Regions Bank Taps IBM’s AI to Power Next Generation Customer Service
Freshworks awarded IT service role at National Theatre
Freshworks, a global leader in customer engagement software, announced that the UK’s National Theatre (NT) has deployed Freshservice to manage support and service across the organisation. Using Freshservice, the National Theatre’s IT team has implemented a new, more conversational approach to IT service requests that has improved turn-around times and made staff more efficient. Continue reading Freshworks awarded IT service role at National Theatre