OnviSource announced that a global investment management company has deployed OnviSource TeleMonitor to automate management of calls for its investment analyst workforce, improve their productivity in accessing, monitoring and recording calls, and to reduce operating expenses. Continue reading Global Investment Management Firm Deploys OnviSource TeleMonitor™ Cloud Services →

Upland Software, a leader in cloud-based Enterprise Work Management software announced Pets at Home has deployed the Upland Rant & Rave Platform to increase efficiency of the contact centre and improve the overall customer experience. Continue reading Pets at Home to deploy intuitive CX technology to bolster overall customer satisfaction →

B2C marketing automation company Selligent Marketing Cloud announced that leading UK publisher TI Media (formerly Time Inc. UK) has chosen the company to support multi-channel marketing automation efforts to create quality content that entertains and fuels the passions of millions of consumers every day. Continue reading Leading UK Publisher TI Media Selects Selligent Marketing Cloud to Power Digital Experiences for more than 40 Publications →

RingCentral UK Ltd., a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly owned subsidiary of RingCentral announced it has been selected by NHS Professionals (NHSP), the market leader in managed flexible worker services, to support NHSP’s digital transformation initiatives. Continue reading NHS Professionals Selects RingCentral’s Cloud Communications Solutions to Support Digital Transformation Initiatives →

Talkdesk, the cloud contact centre for innovative enterprises, was chosen by GridWorks to power their customer service operations. As an operator of high-quality medical transportation services for managed care health plans, GridWorks needed a contact centre they could count on for consistent, reliable service, and offer the scalability needed to support their fast-growing company. Continue reading GridWorks selects scalable Talkdesk cloud solution to support fast-growing contact centre →

Verint® announced that the Royal Society for the Protection of Birds (RSPB) is transitioning its online community to the latest version of Verint’s Community™ solution. Currently a customer of Verint’s Community*, the RSPB will move from on premises to the cloud with its new version, which includes knowledge management and other features, giving community members quick access to answers to their questions and enabling customization of the site’s interface to increase visitor self-service. Continue reading RSPB Selects Verint Community Solution in Move to New Cloud, GDPR-Compliant Platform →