OnviSource announced that a global investment management company has deployed OnviSource TeleMonitor to automate management of calls for its investment analyst workforce, improve their productivity in accessing, monitoring and recording calls, and to reduce operating expenses.
TeleMonitor empowers the firm’s analysts and administrators to transition from manual call management, legacy telephony, limited capacity, restricted capabilities in accessing and monitoring calls, and higher costs of operation to TeleMonitor cloud-based and automated features that are highly scalable and cost effective.
Conventional call recording and monitoring solutions lack automated call management capabilities. They monitor and record calls passively and statically. TeleMonitor, on the other hand, provides automated and schedule-driven call management to set up calls dynamically and securely, and to manage conferencing and distribution of calls to any specific list of users. Users can dynamically access and monitor individual calls or a community of calls, undetected.
Customers can easily and seamlessly overlay TeleMonitor cloud solution on their existing telephony and data infrastructure; hence, users can access and monitor from anywhere and at any time; resulting in a significant increase in capacity, productivity and usage. All calls and user transactions related to accessing and monitoring calls are systematically recorded and properly archived by TeleMonitor for easy retrieval. big data from a high volume of recordings is managed through automated purging and archiving, thus preserving valuable IT resources.
“We are pleased to assist our client in their strategic transition to cloud and automation. Both are critical initiatives in any Digital Transformation strategy,” stated Art Yri, OnviSource CTO. “TeleMonitor is built on our ia.Enterprise platform that offers AI-driven solutions in customer experience management and robotic process automation, providing the investment firm with the option to utilize our Intellecta™ multichannel analytics, leverage their recorded data, and produce actionable intelligence and valuable insights for their analysts; as well as automating their business processes to improve productivity.”
TeleMonitor, as standalone or in combination with other ia.Enterprise automation and analytics solutions, addresses challenges faced by other financial markets, contact centres, media outlets, intelligence agencies and law enforcement.