NICE and Business Systems announced that they have been selected by Integrated Care 24 (IC24) to provide comprehensive, consistent reporting and deliver insights that will enable an advanced level of healthcare services to a population of over 7.2 million via more than one million calls per year across its contact centres. Continue reading Integrated Care 24 Selects NICE to Ensure Unparalleled Quality of Care →

IFS, the global enterprise applications company, announced that Baxi Heating Ltd, the UK market leader in smart low carbon heating and hot water solutions, has chosen IFS Customer Engagement™ (CE) to provide a cloud-based omni-channel customer service and complete workforce management solution. Continue reading IFS Customer Engagement selected by Baxi Heating →

RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions announced that Insureon has selected RingCentral for its robust voice communications capabilities and open API platform enabling sophisticated custom integration with multiple applications. Continue reading Insureon Leverages RingCentral’s Cloud Communications Open Platform to Integrate Machine Learning and AI Solutions to Boost Sales →

Argenta announced the launch of a conversational banking experience within its successful mobile banking app. Powered by messaging customer service platform Sparkcentral and omnichannel messaging specialists Smooch, the new feature allows Argenta customers to engage in a continuous conversation thread – much like they would using WhatsApp with their friends – with trained Argenta staff at any time. Continue reading Argenta Launches Human-powered Conversational Banking Experience in Partnership with Sparkcentral & Smooch →

Bright Pattern announces that the go-to telecommunications provider in the Caribbean and Latin America has selected Bright Pattern Contact Center for its customer service operations. Continue reading Global Enterprise Telecommunications Company Selects Bright Pattern for Latin America Contact Centre Operations →

NICE announced that General Motors (GM) is implementing NICE Performance Management (NPM) version 7.0 to empower its contact centre workforce in meeting the company’s key business goals, including ensuring excellent customer satisfaction. Serving customers and dealers, GM’s contact centre operations account for over 30 million interactions in 70 lines of business across 65 contact centres. Continue reading General Motors deploys NICE Performance Management to improve employee collaboration and customer service →