Ingenico Group, the global leader in seamless payment, launched its innovative payment-enabled chatbot, which uses natural language processing (NLP) from IBM Watson to create a smooth customer experience. Watson capabilities allow Ingenico’s chatbot to better understand users’ requests once they have been inputted, whatever they may be. Continue reading Ingenico Launches IBM Watson-enabled Chatbot to Enhance Customer Experience →

Natterbox, a leading provider of global voice cloud services announced that it is working with Virgin Wines, an online wine retailer and part of the Virgin family, to expand its personalised customer service offering and create a seamless journey for its clients. Continue reading Virgin Wines provides bespoke customer service with Natterbox telephony platform →

HL Bank (the ‘Bank’), the Singapore branch of Hong Leong Bank Berhad (‘HLB’), announced that it has implemented the Bank’s next-generation contact centre services through Amazon Connect, a self-service cloud-based contact centre solution that is powered by Amazon Web Services (AWS), making it the first Bank in Asia to transform its customer support with the leading innovative technology that has spurred the growth of Amazon. Continue reading HL Bank rolls out next-gen Contact Centre with Amazon Connect →

NICE announced Legal & General, a leader in the insurance industry, has selected NICE Robotic Process Automation (RPA) to bring robotic intelligence into their service delivery approach. The inclusion of intelligent virtual attendant robots into their organization equips their Customer Service Consultants with the tools to deliver an accurate, efficient and valuable customer experience. Continue reading Legal & General Uses NICE Virtual Attendant Robots to Build Workplace of the Future →

Talkdesk, the enterprise contact centre platform, was selected by Wounded Warrior Project® (WWP) as its contact centre solutions provider. WWP, a national, nonpartisan organization, top rated by Charity Navigator, helps veterans and service members who incurred a physical or mental injury, illness or wound. WWP’s warrior Resource Center will use this platform to more efficiently connect, serve and empower wounded warriors. Continue reading Talkdesk to assist veterans charity with cloud contact centre solution →

Sunsuper, one of Australia’s fastest growing superannuation funds, selected Genesys®, the global leader in omnichannel customer experience (CX) and contact centre solutions, to refresh its CX capabilities to support business growth and has already seen impressive results. Continue reading Sunsuper slashes customer response times with CX offering from Genesys →