Global cloud communications software and solutions provider IMImobile PLC, announced that one of the largest energy providers in the UK, npower, is its first client on Apple Business Chat. npower will be utilising Apple Business Chat to improve its customer experience for customers looking to switch to a smart meter. Continue reading IMImobile announces npower as first Apple Business Chat client in the UK
Category Archives: Who’s Buying What?
Automotive giant, Toyota switches their customer experience to top gear
Synthetix are proud to add Toyota, the Japanese multinational automotive manufacturer, well-known for its management philosophy and the world’s first mass-market hybrids, the fifth-largest company in the world by revenue, to our prestige client list. Continue reading Automotive giant, Toyota switches their customer experience to top gear
Schuh, Hunkemöller & Evans Cycles transform their online discoverability with Yext
Every day, retailers are faced with the challenge of ensuring brand consistency across the expanding digital landscape; brands need to manage an abundance of data. High street brands Schuh, Hunkemöller and Evans Cycles have recently chosen to work with Yext, the leader in Digital Knowledge Management. Continue reading Schuh, Hunkemöller & Evans Cycles transform their online discoverability with Yext
Ember and CallMiner automate quality management at VitalityHealth – a leading insurer
Customer engagement consultants Ember and award-winning speech analytics solutions provider CallMiner are working together to help leading health insurer VitalityHealth maintain its high standards of contact centre service. Continue reading Ember and CallMiner automate quality management at VitalityHealth – a leading insurer
East Suffolk and North Essex NHS Foundation Trust Employs Thoughtonomy Virtual Workers
Working with Thoughtonomy, ESNEFT has cut the time taken to process the first stage of each GP referral from 15-20 minutes down to five minutes. The program will eliminate the need for staff to spend more than 100 hours a week processing paperwork and instead ensures referrals are actioned 24/7. Continue reading East Suffolk and North Essex NHS Foundation Trust Employs Thoughtonomy Virtual Workers
AKYTA Helps Entrust Energy Reduce Costs by 50 Percent Using Genesys Cloud Solution
Entrust Energy, a Houston-based retail energy company, has significantly reduced costs by deploying the Genesys® PureCloud® platform. PureCloud is an all-in-one cloud customer engagement and employee collaboration solution from Genesys, the global leader in omnichannel customer experience and contact centre solutions. Continue reading AKYTA Helps Entrust Energy Reduce Costs by 50 Percent Using Genesys Cloud Solution