Talkdesk, the enterprise contact centre platform, was selected by Wounded Warrior Project® (WWP) as its contact centre solutions provider. WWP, a national, nonpartisan organization, top rated by Charity Navigator, helps veterans and service members who incurred a physical or mental injury, illness or wound. WWP’s warrior Resource Center will use this platform to more efficiently connect, serve and empower wounded warriors. Continue reading Talkdesk to assist veterans charity with cloud contact centre solution →

Sunsuper, one of Australia’s fastest growing superannuation funds, selected Genesys®, the global leader in omnichannel customer experience (CX) and contact centre solutions, to refresh its CX capabilities to support business growth and has already seen impressive results. Continue reading Sunsuper slashes customer response times with CX offering from Genesys →

NICE announced that Baker Tilly, a top 15 full-service accounting and advisory firm, has selected NICE Robotic Process Automation (RPA) to accelerate their new technology initiative. Continue reading NICE Robotic Process Automation Helps Baker Tilly to Accelerate Their Technology Road Map →

NICE inContact, a NICE business announced that a global ecommerce leader with 15 brands and five contact centres around the world has selected NICE inContact CXone – the world’s #1 cloud customer experience platform – for a comprehensive move of 2100 agents to the cloud. Continue reading Global eCommerce Leader to Move 2100 Agents to NICE inContact CXone →

NICE inContact, a NICE business announced that a global research and technology company that serves customers in more than 130 countries is moving 2300 agents to NICE inContact CXone – the world’s #1 cloud customer experience platform – after an exhaustive review of cloud options. Continue reading NICE inContact CXone Selected for 2300 Seat Cloud Transformation →

Verint® announced that Sheffield City Council is migrating to the cloud, transforming digital customer service for citizens and employees with Verint’s Engagement Management offerings for government and public sector.* The solutions will enable the council to simplify, modernize and automate its approach to further improve digital services for citizens across all channels, including the council’s customer portal, online forms, social media and web chat. Continue reading Sheffield City Council Modernizes Digital Citizen Engagement with Verint Cloud Solutions →