Ooma, Inc., a smart communications platform for businesses and consumers, today announced that K4Connect, a mission-centered technology company that creates solutions that serve and empower older adults and individuals living with disabilities, has selected Ooma Enterprise to boost efficiency and responsiveness in the company’s customer support department. Continue reading K4Connect Selects Ooma Enterprise To Boost Call Center Efficiency and Responsiveness →

Mitel® signed a multi-year partnership with Liverpool Football Club (LFC) to become the Club’s Official Global Unified Communications Partner. LFC and Mitel will work together to enhance the fan and employee experience by implementing a high-performance cloud communications and collaboration solution. Continue reading Liverpool Football Club Scores a Win With Mitel Cloud Solution for Communications and Collaboration →

Optus Business announced that major industrial company CSR Limited (ASX: CSR) has signed a $12m three-and-a-half -year agreement for Optus to provide voice, data and mobile services across 150 Australian sites. Continue reading Optus Business signs a $12M Strategic Partnership with CSR →

DNA is a Finnish telecommunications company that offers the full range of telecommunications services and devices to both consumers and business customers. As Finland’s third largest telco, the company places customer satisfaction at the heart of its products and online services. Continue reading Amplience helps DNA evolve their online customer experience →

OpenText™, a global leader in Enterprise Information Management (EIM) announced that Sun Chemical, a member of the DIC group, has selected OpenText™ Business Center for SAP® Solutions to transform their customer experience and service. With OpenText Business Center, Sun Chemical can automate data-heavy customer service processes, freeing more time for high-value customer engagement. Advanced machine learning will reduce setup effort and drive greater automation and efficiency over time. Continue reading Sun Chemical Selects OpenText to Improve Customer Service and Experience with Machine Learning →

Five9, a leading provider of cloud contact centre software for the digital enterprise, announced that it has been selected by a leading gaming industry manufacturer to replace their on-premise contact centre with a scalable cloud-based solution that increases flexibility while meeting industry compliance needs. Continue reading Gaming Manufacturer Chooses Five9 to Meet Compliance for Contact Centre →