OpenText™, a global leader in Enterprise Information Management (EIM) announced that Sun Chemical, a member of the DIC group, has selected OpenText™ Business Center for SAP® Solutions to transform their customer experience and service. With OpenText Business Center, Sun Chemical can automate data-heavy customer service processes, freeing more time for high-value customer engagement. Advanced machine learning will reduce setup effort and drive greater automation and efficiency over time. Continue reading Sun Chemical Selects OpenText to Improve Customer Service and Experience with Machine Learning →

Five9, a leading provider of cloud contact centre software for the digital enterprise, announced that it has been selected by a leading gaming industry manufacturer to replace their on-premise contact centre with a scalable cloud-based solution that increases flexibility while meeting industry compliance needs. Continue reading Gaming Manufacturer Chooses Five9 to Meet Compliance for Contact Centre →

NTVB Media, the leading publisher of TV entertainment and listings magazines, has selected VoicePort, LLC to provide an IVR solution to improve customer self-service and call centre efficiencies. Continue reading NTVB Media Selects VoicePort’s IVR to Optimize Call Centre →

NICE inContact, a NICE business announced business results for Vera Bradley achieved with the NICE inContact CXone Business Line Texting Solution, including integrated Textel two-way texting, that increases contact centre agent efficiency and enhances customer experience. Continue reading Vera Bradley improves efficiency and customer experience with NICE InContact →

Global cloud communications software and solutions provider IMImobile PLC, has been chosen by Hermes for the implementation of its new parcel notifications strategy as part of the company’s ‘Digital Futures’ programme. Hermes will be using IMImobile’s enterprise cloud communications platform, IMIconnect, to power millions of delivery notifications each month on behalf of their retail customers. Continue reading Hermes digitally enhances parcel delivery experience with IMImobile →

Avaya announced that Palace Resorts, the company setting the standard in five-star, all-inclusive resort accommodations, has implemented Avaya Contact Center technology solutions to create unparalleled customer service through a seamless guest and employee connection to experience the luxury and comfort “All Inclusive” of the “Palace Experience.” Continue reading Palace Resorts Provides Unforgettable Vacation Experiences and the Best Customer Service with Avaya Private Cloud Solution →