SAP announced Christchurch City Council has selected SAP to reinvent its digital processes to create a better experience for its employees and citizens. Christchurch City Council is working with SAP on a complete digital transformation into the cloud, using SAP HANA Enterprise Cloud (HEC), as well as the SAP Customer Experience Citizen Engagement Accelerator, to provide tailored digital and citizen-centric services and interactions. Continue reading Citizen engagement key to Christchurch’s digital transformation →

Avinity, well-known and respected for their customer loyalty, employee engagement and supply chain management programs chose Synthetix to enhance their online customer support for their latest gift card service, GiftChoice. Continue reading Avinity enhances their online support through Synthetix →

NGDATA™, the customer experience management solutions company announced that Bouygues Telecom, a leading French mobile phone, Internet service and IPTV provider, is using NGDATA SmartVideo to enhance the effectiveness of its customer service and experience initiatives. Continue reading Bouygues Telecom Deploys NGDATA SmartVideo to Enhance and Personalize the Customer Experience →

CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced today that Innovate Loan Servicing has implemented CallMiner Eureka as its speech analytics platform to drive efficiency within its contact centre and improve its collector effectiveness. Continue reading Innovate Loan Servicing Selects CallMiner Speech Analytics to Improve Contact Centre Efficiency and Collector Effectiveness →

Leading international health insurer Bupa Global has strengthened its relationship with Confirmit to use the company’s solutions to run its highly successful Customer Experience programme. Continue reading Bupa Global Continues to Drive Business Change with Confirmit →