eGain, the leading provider of cloud-based customer engagement solutions announced that The General® has deployed eGain Solve™ suite for digital customer engagement. Continue reading The General® deploys eGain to improve digital experiences for customers →

In a bid to fight fraud and become GDPR compliant, online electricals retailer, AO.com built a single customer view platform on MongoDB Atlas, the fully-managed database as a service offering from MongoDB, the leading modern, general purpose database platform. Continue reading AO.com Builds 360-Degree Single View on MongoDB Atlas to Improve Customer Experience, Fight Fraud and Comply with the GDPR →

Customer experience solutions expert Sabio has won a major three-year contract from Bristol-based Nisbets, the UK’s largest supplier of catering equipment, to support and develop its customer contact technology infrastructure. Continue reading Nisbets selects Sabio to support critical customer engagement technology →

Protecting the national interest gets a boost from omnichannel communications, as Avaya announced it has been selected as the contact centre technology and services provider by the Australian Department of Defence. Continue reading Avaya Contact Centre Migration Improves Australian Department of Defence Effectiveness and Capability →

Twilio, the leading cloud communications platform announced that Marks & Spencer has selected Twilio to power its customer communications across 640 locations and 13 UK-based contact centre hubs. The project to automate Marks & Spencer’s legacy switchboard operation took less than six months from concept to launch and will allow Marks & Spencer to analyse customer intent in real time for more than 12 million customer interactions annually. Continue reading Marks & Spencer Calls on Twilio to Transform its Communications with Customers →

NICE inContact, a NICE business announced business results TechStyle Fashion Group achieved with the NICE inContact CXone AI Self-Service Solution, including integrated SmartActionOmni-bot™, that improves operational efficiency, enhances customer experience, and reduces operational costs. Continue reading NICE AI self-service solution delivers improved efficiency and outstanding cost-savings for TechStyle →