NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions announced that roadside assistance company Allied Dispatch Solutions, LLC (ADS) has observed “significant increases” in productivity since implementing the NVM Platform in 2017. ADS also reports optimised data management, reliability, and customer experiences in its contact centres. Continue reading Allied Dispatch Solutions drives customer service experience and productivity with NewVoiceMedia →

Using the Qubit Pro personalization platform and Qubit Aura, the product discovery solution for mobile web, DVF have been able to leverage Qubit’s proprietary machine learning technology to create in-the-moment experiences – serving the right message, offer or product in the right place and at the right time, increasing brand engagement and customer loyalty. Continue reading DVF announces revenue gains thanks to AI-based personalization engine Qubit →

eGain, the leading provider of cloud-based customer engagement solutions announced that The General® has deployed eGain Solve™ suite for digital customer engagement. Continue reading The General® deploys eGain to improve digital experiences for customers →

In a bid to fight fraud and become GDPR compliant, online electricals retailer, AO.com built a single customer view platform on MongoDB Atlas, the fully-managed database as a service offering from MongoDB, the leading modern, general purpose database platform. Continue reading AO.com Builds 360-Degree Single View on MongoDB Atlas to Improve Customer Experience, Fight Fraud and Comply with the GDPR →

Customer experience solutions expert Sabio has won a major three-year contract from Bristol-based Nisbets, the UK’s largest supplier of catering equipment, to support and develop its customer contact technology infrastructure. Continue reading Nisbets selects Sabio to support critical customer engagement technology →

Protecting the national interest gets a boost from omnichannel communications, as Avaya announced it has been selected as the contact centre technology and services provider by the Australian Department of Defence. Continue reading Avaya Contact Centre Migration Improves Australian Department of Defence Effectiveness and Capability →