In line with its digital transformation, Union Bank of the Philippines (UnionBank), one of the largest banks in the country, has enhanced its customer service infrastructure, to further improve interaction between the bank and its clients and, at the same time, boost customer service agent performance. Continue reading UnionBank improves customer interaction with Aspect Software Omni-Channel Solution →

Noble Systems Corporation, a global leader in omnichannel contact center technology solutions, announces today that Ozarks Electric Cooperative has selected the Noble Enterprise Contact Center Solution to help enhance the customer experience of their electrical service members and subscribers of OzarksGo, the telecommunications subsidiary of Ozarks Electric, as they roll out their all-fiber gigabit Internet and HDTV and telephone services to Northwest Arkansas and Northeast Oklahoma. Continue reading Ozarks Electric Selects Noble to Improve Customer Experience →

Avaya announced that Florius, a division of ABN Amro, now enables customers to quickly complete all aspects of the mortgage process with new, expanded self- and assisted service capabilities provided through the company’s website. Avaya and Dimension Data, an Avaya channel partner and system integrator, worked closely with Florius to create an outstanding, online, omnichannel customer experience that would set the company far ahead of the competition. Continue reading Florius Delivers an Outstanding, Online, Omnichannel Customer Experience with Help from Avaya and Dimension Data →

Australia’s largest credit union CUA is expanding the implementation of its Member Experience program which has significantly increased all its key performance indicators and response rates. Continue reading CUA Invests in Customer Experience →

Solgari, the global provider of compliant, integrated omni-channel cloud communications services announced the delivery of an insurance focused communications solution to Hastings Insurance Brokers, a leading Irish brokerage company. By integrating all Hastings’ customer communication channels – voice and SMS – in the cloud, Solgari also automatically meets the company’s GDPR compliance needs by recording and archiving all channels in an encrypted military grade hosting environment. Continue reading Hastings Insurance Brokers chooses Solgari to deliver GDPR Compliant Cloud Business Communications Solution →