Kadence International, one of the world’s leading marketing insight agencies, has selected Confirmit Horizons as the technology solution to support its ambitious vision for growth in 2018 and beyond. The solution will drive both the company’s data solutions and insight business areas. Continue reading Kadence Positioned for Ambitious Growth with Confirmit →

Wirecard, one of the leading global specialists for digital financial technology, will soon offer innovative, fully-digital and automated consumer interaction experiences via a Chatbot handling consumer enquiries. The fastest growing mobile payment solution in Europe, boon by Wirecard, will be the first mobile payment app to benefit from this new way of managing consumer interactions based on Deep Learning and Artificial Intelligence from Astute Solutions. Continue reading Wirecard Offers Next Generation Consumer Touchpoints via Chatbots →

Medallia announced that TUI UK and Ireland has implemented a best-in-class customer experience program in its 600 retail stores. TUI UK is the largest holiday brand, delivering unique and modern holiday experiences for its customers every year. TUI UK uses Medallia to understand real-time customer feedback, which in turn helps to empower store managers by better understanding customer sentiment and to take quick action. Continue reading TUI UK & Ireland Implements Medallia to Expand Commitment to Customers →

Digital challenger bank Tandem is partnering with Personetics, the leading provider of cognitive banking applications, to harness the power of artificial intelligence towards its promise of putting the customer first. Continue reading UK Startup Bank Tandem Partners with Personetics to Deliver AI-powered Everyday Banking that Puts Customers First →

WHISHWORKS, a MuleSoft integration and Big Data specialist, is pleased to announce that Fat Face, a leading lifestyle clothing and accessories retailer, has successfully implemented and deployed MuleSoft’s Anypoint PlatformTM. Continue reading Fat Face Enhances Customer Experience With API-Led Connectivity →

Eckoh, the global provider of secure payment products and customer contact solutions, has since interim results on November 22nd 2017 secured six sizeable UK contract wins across the payments, insurance, healthcare and mobile telecoms sectors – the latter being a contract with one of the UK’s largest mobile network providers. Continue reading Eckoh secures six sizeable UK contracts →