Medallia announced that TUI UK and Ireland has implemented a best-in-class customer experience program in its 600 retail stores. TUI UK is the largest holiday brand, delivering unique and modern holiday experiences for its customers every year. TUI UK uses Medallia to understand real-time customer feedback, which in turn helps to empower store managers by better understanding customer sentiment and to take quick action. Continue reading TUI UK & Ireland Implements Medallia to Expand Commitment to Customers →

Digital challenger bank Tandem is partnering with Personetics, the leading provider of cognitive banking applications, to harness the power of artificial intelligence towards its promise of putting the customer first. Continue reading UK Startup Bank Tandem Partners with Personetics to Deliver AI-powered Everyday Banking that Puts Customers First →

WHISHWORKS, a MuleSoft integration and Big Data specialist, is pleased to announce that Fat Face, a leading lifestyle clothing and accessories retailer, has successfully implemented and deployed MuleSoft’s Anypoint PlatformTM. Continue reading Fat Face Enhances Customer Experience With API-Led Connectivity →

Eckoh, the global provider of secure payment products and customer contact solutions, has since interim results on November 22nd 2017 secured six sizeable UK contract wins across the payments, insurance, healthcare and mobile telecoms sectors – the latter being a contract with one of the UK’s largest mobile network providers. Continue reading Eckoh secures six sizeable UK contracts →

RingCentral announced that MSX International (MSXI), a business process outsourcing company that provides technology-based services to enterprises, has selected RingCentral to provide a superior customer experience and connect its 6,000 global employees. Continue reading MSX International Boosts Customer Experience and Connects Global Workforce with RingCentral →

Britain’s busiest rail company Govia Thameslink Railway (GTR) has halved customer response times after introducing new software. CX Social, a dedicated social communications platform from Clarabridge, monitors customer queries on social media across all four GTR brands—Southern, Gatwick Express, Thameslink and Great Northern. Continue reading Govia Thameslink Railway Cut Customer Response Times by 50% on Social Media with the help of CX Social from Clarabridge →