RingCentral announced that MSX International (MSXI), a business process outsourcing company that provides technology-based services to enterprises, has selected RingCentral to provide a superior customer experience and connect its 6,000 global employees. Continue reading MSX International Boosts Customer Experience and Connects Global Workforce with RingCentral →

Britain’s busiest rail company Govia Thameslink Railway (GTR) has halved customer response times after introducing new software. CX Social, a dedicated social communications platform from Clarabridge, monitors customer queries on social media across all four GTR brands—Southern, Gatwick Express, Thameslink and Great Northern. Continue reading Govia Thameslink Railway Cut Customer Response Times by 50% on Social Media with the help of CX Social from Clarabridge →

Church’s Chicken®, the international fried chicken brand, has selected Market Force Information® (Market Force) a leader in customer experience management, to manage guest and employee contact centre services for all of its domestic locations. Continue reading Church’s Chicken to Strengthen Customer Contact Centre with Market Force Information →

Rant & Rave, the UK leader in real-time customer engagement technology announced global contracts with two industry-leading businesses: Sage, the market leader in cloud business management solutions, and MATCHESFASHION.COM, the luxury fashion destination for men and women. Continue reading Rant & Rave goes global with Sage & MATCHESFASHION.COM →

Five9 announced that it has been selected by one of the fastest growing national food service delivery companies to serve as the foundation for its contact center of 600 agents. Responding to the company’s need for a rapid deployment, Five9 was able to complete the installation in multiple U.S. and European locations in just one week from the date of purchase. Continue reading Five9 Deploys 600 Contact Centre Agents in Multiple Worldwide Locations in One Week →