WHISHWORKS, a MuleSoft integration and Big Data specialist, is pleased to announce that Fat Face, a leading lifestyle clothing and accessories retailer, has successfully implemented and deployed MuleSoft’s Anypoint PlatformTM. Continue reading Fat Face Enhances Customer Experience With API-Led Connectivity →

Eckoh, the global provider of secure payment products and customer contact solutions, has since interim results on November 22nd 2017 secured six sizeable UK contract wins across the payments, insurance, healthcare and mobile telecoms sectors – the latter being a contract with one of the UK’s largest mobile network providers. Continue reading Eckoh secures six sizeable UK contracts →

RingCentral announced that MSX International (MSXI), a business process outsourcing company that provides technology-based services to enterprises, has selected RingCentral to provide a superior customer experience and connect its 6,000 global employees. Continue reading MSX International Boosts Customer Experience and Connects Global Workforce with RingCentral →

Britain’s busiest rail company Govia Thameslink Railway (GTR) has halved customer response times after introducing new software. CX Social, a dedicated social communications platform from Clarabridge, monitors customer queries on social media across all four GTR brands—Southern, Gatwick Express, Thameslink and Great Northern. Continue reading Govia Thameslink Railway Cut Customer Response Times by 50% on Social Media with the help of CX Social from Clarabridge →

Church’s Chicken®, the international fried chicken brand, has selected Market Force Information® (Market Force) a leader in customer experience management, to manage guest and employee contact centre services for all of its domestic locations. Continue reading Church’s Chicken to Strengthen Customer Contact Centre with Market Force Information →

Rant & Rave, the UK leader in real-time customer engagement technology announced global contracts with two industry-leading businesses: Sage, the market leader in cloud business management solutions, and MATCHESFASHION.COM, the luxury fashion destination for men and women. Continue reading Rant & Rave goes global with Sage & MATCHESFASHION.COM →