Church’s Chicken®, the international fried chicken brand, has selected Market Force Information® (Market Force) a leader in customer experience management, to manage guest and employee contact centre services for all of its domestic locations. Continue reading Church’s Chicken to Strengthen Customer Contact Centre with Market Force Information
Category Archives: Who’s Buying What?
Rant & Rave goes global with Sage & MATCHESFASHION.COM
Rant & Rave, the UK leader in real-time customer engagement technology announced global contracts with two industry-leading businesses: Sage, the market leader in cloud business management solutions, and MATCHESFASHION.COM, the luxury fashion destination for men and women. Continue reading Rant & Rave goes global with Sage & MATCHESFASHION.COM
Five9 Deploys 600 Contact Centre Agents in Multiple Worldwide Locations in One Week
Five9 announced that it has been selected by one of the fastest growing national food service delivery companies to serve as the foundation for its contact center of 600 agents. Responding to the company’s need for a rapid deployment, Five9 was able to complete the installation in multiple U.S. and European locations in just one week from the date of purchase. Continue reading Five9 Deploys 600 Contact Centre Agents in Multiple Worldwide Locations in One Week
Lidl UK launches AI wine chatbot to UK customers with Aspect Software
Aspect Software has announced a partnership with the UK’s fastest growing retailer, Lidl UK, to deliver a fully automated, AI-powered, Facebook Messenger chatbot, which will help UK customers easily select the best wine for their meal or moment. Lidl’s new chatbot – named Margot – will become Lidl shoppers’ virtual wine consultant at the tap of a screen. Continue reading Lidl UK launches AI wine chatbot to UK customers with Aspect Software
Mtel Bulgaria selects Amdocs to Drive Unified Customer Experience and Commerce in the Digital Society
Amdocs announced that Mtel, Bulgaria’s leading mobile, fixed, broadband and IPTV services provider, is transforming the digital commerce and care experience of its more than four million subscribers through its 200+ retail stores, call centers. Leveraging the new Amdocs DigitalONE platform, Mtel will gain a 360 degree customer view with intelligence-driven, contextual and tailored customer engagements which will help differentiate the company with today’s digitally savvy consumers. Continue reading Mtel Bulgaria selects Amdocs to Drive Unified Customer Experience and Commerce in the Digital Society
Columbia Sportswear activates Microsoft Cloud to strengthen consumer engagement
Columbia Sportswear Co., a leading innovator in the active outdoor apparel, footwear, accessories and equipment industries, and Microsoft Corp. have announced plans to collaborate on enhancing Columbia Sportswear’s global consumer experience and drive its digital transformation using intelligent cloud technology. Continue reading Columbia Sportswear activates Microsoft Cloud to strengthen consumer engagement