Live customer engagement company, Vee24, has announced that Aurum Holdings is using video chat to provide online concierge service for customers shopping for luxury items with Goldsmiths, Watches of Switzerland, and launching soon with Mappin and Webb. This personal service, available from 8am to 10pm, 7 days a week, covers the full product range at Watches of Switzerland, and selected high value items at Goldsmiths, including engagement rings and luxury watches. Continue reading Aurum Holdings offers online video concierge service powered by Vee24 at Watches of Switzerland and Goldsmiths →

eGain, the leading provider of cloud-based customer engagement solutions announced that American Eagle Financial Credit Union, a full-service financial institution, selected eGain Knowledge+AI to provide member service across contact centers and branch offices. Continue reading American Eagle Financial Credit Union Selects eGain Knowledge+AI for Omnichannel Member Service →

Boxever, the Customer Intelligence Cloud for marketers announced that Aer Lingus, Ireland’s only four-star airline, has selected Boxever to help deliver on its promise of industry-leading guest experience. Aer Lingus partnered with Boxever because of their deep expertise in the travel industry, proven track record in working with the world’s leading airlines and best-of-breed technology. Continue reading Aer Lingus Selects Boxever to Deliver a World-Class Personalized Customer Experience in the Sky and on the Ground →

Qubit, the leaders in marketing personalization technology announced that Cruise, Europe’s largest online cruise travel agent, have chosen Qubit to power their journey to personalization. The company are looking to increase conversions, enquiries, and sign ups, as they grow market share across Europe. Continue reading Cruise Chooses Qubit to Navigate Personalization Journey →