Work used to be a place people went. Today, it happens everywhere. The London councils of Royal Borough of Kingston upon Thames and London Borough of Sutton understand this, and are leveraging virtual desktops from Citrix to create a simple experience that empowers employees to perform at their best and deliver for the more than 400,000 constituents they serve. Continue reading Kingston and Sutton Councils Enable Secure Remote Work with Citrix® →

UK home furnishing retailer ScS have chosen SVL to upgrade their customer experience and contact centre services by providing them with global market leading solution NICE CXOne. Continue reading ScS choose SVL and NICE CX One to drive a new era of omni-channel customer experience. →

Following a review and upgrade of its UK contact centre infrastructure, British bed manufacturer and retailer Bensons For Beds has moved to Freshdesk from Freshworks, and added to its existing PCI Pal® deployment by integrating PCI Pal Digital to enable a true omnichannel secure payment solution. Continue reading Freshworks and PCI Pal partner to futureproof omnichannel payment security for Bensons for Beds →

Medallia, the global leader in customer and employee experience, announced that Travelodge, the UK’s largest independent hotel brand, has implemented Medallia’s experience management platform to power its new Voice of the Customer programme. Continue reading Travelodge (UK) Selects Medallia to Power its New Voice of the Customer Programme →

Talkdesk®, Inc., a global cloud contact centre leader for customer-obsessed companies, has been chosen by Barceló Hotel Group to provide a cloud-based destination to centralize the hospitality brand’s contact centre operations and improve customer experience (CX) for their clients. Continue reading Barceló Hotel Group Chooses Talkdesk Contact Center Solution →

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, today announced that global financial super app Revolut has selected the Vonage Contact Center (VCC) for Salesforce solution to improve communications with customers. Continue reading Revolut Partners with Vonage to Improve Customer Service Experience →