Following a review and upgrade of its UK contact centre infrastructure, British bed manufacturer and retailer Bensons For Beds has moved to Freshdesk from Freshworks, and added to its existing PCI Pal® deployment by integrating PCI Pal Digital to enable a true omnichannel secure payment solution. Continue reading Freshworks and PCI Pal partner to futureproof omnichannel payment security for Bensons for Beds →

Medallia, the global leader in customer and employee experience, announced that Travelodge, the UK’s largest independent hotel brand, has implemented Medallia’s experience management platform to power its new Voice of the Customer programme. Continue reading Travelodge (UK) Selects Medallia to Power its New Voice of the Customer Programme →

Talkdesk®, Inc., a global cloud contact centre leader for customer-obsessed companies, has been chosen by Barceló Hotel Group to provide a cloud-based destination to centralize the hospitality brand’s contact centre operations and improve customer experience (CX) for their clients. Continue reading Barceló Hotel Group Chooses Talkdesk Contact Center Solution →

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, today announced that global financial super app Revolut has selected the Vonage Contact Center (VCC) for Salesforce solution to improve communications with customers. Continue reading Revolut Partners with Vonage to Improve Customer Service Experience →

Etiya, a leading Independent Software Provider, announced it has been selected by one of the largest French telecommunication operators, Bouygues Telecom, to deploy Etiya’s Cloud Ready End to End Digital Business Platform. Continue reading Bouygues Telecom selects Etiya to become digital-ready →

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been chosen by Manulife Singapore, a leading provider of insurance and financial planning solutions, to enhance customer engagement in the Asia Pacific region. Continue reading Manulife Chooses Vonage for Seamless Customer Engagement →