Medallia, the global leader in customer and employee experience, announced that IHG® Hotels & Resorts has selected the leading intelligent messaging platform, Medallia Zingle, as a preferred vendor for all brands and service levels across its portfolio of nearly 6,000 hotels in over 100 countries around the world to enhance the overall guest and employee experience. Continue reading IHG® Hotels & Resorts Taps Medallia Zingle to Create Exceptional Guest Experiences In The Moment →

Talkdesk®, a global customer experience leader for customer-obsessed companies, has been selected by LifeSearch, the UK’s leading life insurance broker, as its contact centre solution provider. Continue reading LifeSearch Chooses Talkdesk Contact Centre Solution →

Spitch.ai, the global leader in conversational AI solutions, announced that the company is working with Etihad Airways, the national airline of the United Arab Emirates, to implement a Virtual Assistant (VA) to boost efficiency in Etihad contact centres. The Spitch.ai solution will be deployed to provide Covid-related travel information to Etihad passengers. Continue reading Etihad Airways Goes Live with Spitch.ai’s Virtual Assistant →

Eckoh, the global provider of customer engagement security solutions, has expanded their cloud offering to include Microsoft Azure. A key part of Eckoh’s strategy is their commitment to investing in extending their cloud platforms and security capabilities to provide flexibility and alternative options for clients. Continue reading Eckoh’s New Cloud Security Offering in Microsoft Azure Attracts a Fortune 100 Retailer →

Cinos has been awarded with a contract from the Scottish Police Authority for the provision of a Unified Communications and Contact Platform (UCCP) for Police Scotland. After a rigorous tender process, Cinos were awarded with the seven-year contract via the Network Services 2 Framework. Continue reading Cinos to support digital transformation within Police Scotland after seven-year contract award →

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, is providing enhanced experiences and significant annual cost reductions for Advanced Call Center Technologies (ACT) – an organization delivering outsourcing programs for some of the largest companies in the country – with Avaya OneCloud™. Continue reading Avaya providing enhanced experiences and significant annual cost reductions for Advanced Call Center Technologies (ACT) with Avaya OneCloud™ →