Alvaria and Call Design announce a new Alvaria Workforce customer, TSA Group. Australia’s leading CX outsourcing solutions provider, TSA Group, has approximately 3,000 customer service and sales agents servicing industries including telco, health insurance, finance and retail. Continue reading TSA Group Chooses Alvaria Workforce Engagement Management →

Calabrio, the customer experience intelligence company providing cloud-first workforce optimisation solutions, announced that Standard Bank, one of Africa’s largest banks, has selected Calabrio Workforce Management (WFM) to support 4,000 contact centre agents in South Africa. Continue reading Standard Bank selects Calabrio for its cloud-first approach to workforce optimisation and close integration with Amazon Connect →

Freshworks, a software company empowering the people who power business, announced that its customer Collinson Group, a UK travel experiences and insurance company, is using Freshdesk™ to react to fast-changing business and travel requirements caused by the COVID-19 pandemic, servicing a 50% surge in new enquiries. Continue reading Collinson Group Uses Freshworks to Modernize its Customer Experience and Adapt to New Travel Requirements →

Talkdesk®, a global customer experience leader for customer-obsessed companies, has been selected by Palma-based travel icon Iberostar Hotels & Resorts as its contact centre solution provider. Talkdesk ensured a successful journey for Iberostar as the company navigated from on premises to remote call centre operations. Continue reading Talkdesk Implements Contact Center Solution for Iberostar Hotels & Resorts →

PCI Pal – the global provider of cloud-based secure payment solutions – has supported restaurant group Fridays UK with the implementation of its PCI Pal Agent Assist solution, to ensure full PCI compliance when handling customers’ telephone-based card payments. Continue reading Restaurant group Fridays UK chooses PCI Pal® to secure card payments →