NICE announced that Siam Commercial Bank (SCB) has seen rapid and significant advances in contact centre agent productivity and customer service after implementing NICE Nexidia Analytics. Continue reading NICE Nexidia Analytics Bolsters Digital Transformation for Leading Universal Bank →

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that Novo Nordisk, a leading global healthcare company, has chosen Vonage Contact Center, integrated with Salesforce, to enhance how it supports its patients, healthcare professionals (HCPs) and other external parties in its international operations (IO) business. Continue reading Novo Nordisk Chooses Vonage Contact Center to Enhance Customer Experience →

Computacenter, the leading independent technology partner, has awarded a three-year, multi-million-pound services contract to Sabio Group to support and optimise the performance of selected core Global Service Desk technologies. Continue reading Computacenter selects Sabio to support key Global Service Desk technologies →

8×8, a leading integrated cloud communications platform provider, announced that BDO deployed 8×8 XCaaS™ (eXperience Communications as a Service™) with 8×8 Voice for Microsoft Teams to enhance communication, collaboration, and customer engagement for its almost 6,500 UK employees. Continue reading BDO Enhances Global Communications, Collaboration, And Customer Engagement With 8×8 XCaaS™ →

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been chosen by Visionflex to power the future of telehealth and remote diagnostic equipment for medical professionals through the Vonage Communication Platform (VCP). Continue reading Visionflex Chooses Vonage to Power its Next-Generation Remote Healthcare and Diagnostic Services →

Medallia, the global leader in customer and employee experience, announced that more than 1,000 Hyatt properties will deploy Medallia Zingle’s messaging platform. Continue reading Medallia Zingle Brings Real-Time Guest Engagement Platform to More Than 1,000 Hyatt Properties Globally →