The National Social Security Fund (NSSF) of Uganda has transformed its customer experience with powerful self-service capabilities by introducing an AI-powered digital customer assistant named ‘Sanyu’ based on Avaya technology. Continue reading National Social Security Fund Of Uganda Transforms Customer Experience With AI-Based Chatbot Powered By Avaya →

Audiomack, the artist-first music streaming and discovery platform, has selected insights-led customer engagement platform MoEngage to accelerate user growth and provide more personalized experiences across push notifications, email marketing, and in-app campaigns. Continue reading Audiomack Chooses MoEngage to Create Personalized Experiences for Artists, Creators, and Music Lovers →

Following a competitive procurement process, LINK Mobility (LINK), Europe’s leading provider of mobile messaging communications, announces it has signed a long-term strategic partnership with Specsavers, a leader in optometry, audiology, and healthcare services. The partnership enables Specsavers to perform conversational messaging and marketing communications over SMS, Rich SMS and RCS. Continue reading Specsavers selects LINK Mobility to transform its conversational messaging →

Khoros, an award-winning leader in digital-first contact centre software and services, announced it had been chosen as a technology partner for National Australia Bank (NAB). Continue reading National Australia Bank selects Khoros to accelerate its digital transformation and realise its messaging vision →

Playvox, the leading CRM-connected omnichannel contact centre provider of workforce engagement solutions, announced that Harry’s, Inc., the quality men’s grooming and shaving products company, has selected Playvox Workforce Management for use by their North America Customer Experience team. Continue reading Harry’s Selects Playvox for Contact Centre Forecasting and Scheduling →

NICE announced that Wodonga TAFE (Technical and Further Education), a leading vocational education and training provider located in north-east Victoria, Australia, has selected NICE CXone as the centerpiece of its contact centre modernization and digitization initiative. Continue reading NICE CXone Selected by Leading Australian Vocational Education Provider to Digitally Transform its Customer Service →