Following a competitive procurement process, LINK Mobility (LINK), Europe’s leading provider of mobile messaging communications, announces it has signed a long-term strategic partnership with Specsavers, a leader in optometry, audiology, and healthcare services. The partnership enables Specsavers to perform conversational messaging and marketing communications over SMS, Rich SMS and RCS. Continue reading Specsavers selects LINK Mobility to transform its conversational messaging →

Khoros, an award-winning leader in digital-first contact centre software and services, announced it had been chosen as a technology partner for National Australia Bank (NAB). Continue reading National Australia Bank selects Khoros to accelerate its digital transformation and realise its messaging vision →

Playvox, the leading CRM-connected omnichannel contact centre provider of workforce engagement solutions, announced that Harry’s, Inc., the quality men’s grooming and shaving products company, has selected Playvox Workforce Management for use by their North America Customer Experience team. Continue reading Harry’s Selects Playvox for Contact Centre Forecasting and Scheduling →

NICE announced that Wodonga TAFE (Technical and Further Education), a leading vocational education and training provider located in north-east Victoria, Australia, has selected NICE CXone as the centerpiece of its contact centre modernization and digitization initiative. Continue reading NICE CXone Selected by Leading Australian Vocational Education Provider to Digitally Transform its Customer Service →

Hexagon’s Safety, Infrastructure & Geospatial division announced North Wales Police will deploy Hexagon’s next-generation public safety solutions in the cloud. Hosted in Microsoft Azure, HxGN OnCall Dispatch and field mobility solutions will provide advanced call-taking and dispatch capabilities to link callers, dispatchers, managers and field officers for faster, more effective response. Continue reading North Wales Police to deploy Hexagon’s cloud-based, next-generation dispatch system →

Amdocs announced that it has completed a digital modernization project with Israeli telecoms operator Cellcom in less than 10 months, producing a series of tangible business benefits including an average 15 percent increase in Cellcom’s frontline customer service agents’ productivity and an 80 percent reduction in new agents’ training time according to Cellcom’s own estimates. Continue reading Cellcom Sees Increase in Customer Service Agent Productivity and Improved Customer Experience with Amdocs →