Live video pioneer Bambuser further strengthens the partnership with LVMH Moët Hennessy Louis Vuitton (LVMH) by adding to the existing Master Agreement an additional solution of the product suite: One-to-One. This happens six months after signing the Master Agreement for One-to-Many with the LVMH Group. Continue reading Bambuser enters into a Master Agreement with LVMH for the One-to-One live video shopping solution →

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, is providing Preferred Home Care of New York, one of the state’s largest licensed home care agencies, significant opportunities to digitally transform its communications platform with Avaya Cloud Office. Continue reading Avaya Cloud Office® by RingCentral Enables Digital Transformation for Preferred Home Care of New York →

Talkdesk®, Inc., a global cloud contact centre leader for customer-obsessed companies, has been selected by digital investment service Wealthify to provide a cloud contact centre solution that will enable customers to engage more quickly and easily with the company’s Cardiff-based care team. Continue reading Wealthify Creates Richer Customer Interactions with Talkdesk Contact Center Solution →

Provident Financial Romania, part of the International Personal Finance (IPF) group, the largest home credit business in Europe, has chosen DRUID technology to enable instant access to business and HR data with the aim of facilitating a boost in employee engagement and efficiency. Continue reading Provident uses DRUID conversational AI technology to expedite access to information and improve sales team efficiency →

Affinity Water, the largest water-only company in the UK, is taking the plunge and has begun a new digital engagement process by introducing conversational SMS messaging to its customers to drive up engagement rates. Continue reading Affinity Water Partners with Webio to Boost Customer Engagement →

Emovis, a leader in toll-based mobility solutions and services, has selected Sabio Group to support a migration project which will see its UK contact centre infrastructure moved to the cloud. Continue reading Emovis choose Sabio Group to support cloud migration of its UK contact centre infrastructure →