Affinity Water, the largest water-only company in the UK, is taking the plunge and has begun a new digital engagement process by introducing conversational SMS messaging to its customers to drive up engagement rates. Continue reading Affinity Water Partners with Webio to Boost Customer Engagement →

Emovis, a leader in toll-based mobility solutions and services, has selected Sabio Group to support a migration project which will see its UK contact centre infrastructure moved to the cloud. Continue reading Emovis choose Sabio Group to support cloud migration of its UK contact centre infrastructure →

Jio Haptik Technologies Limited, one of the world’s largest conversational AI companies, announced that RedDoorz, Southeast Asia’s largest hotel management and booking platform, has selected Haptik to enhance its customer experience. Continue reading RedDoorz to Enhance Customer Experience with Haptik →

M1 Limited (M1), one of Singapore’s leading Mobile Network Operators (MNO), today announced its collaboration with Amazon Web Services (AWS), to launch Maxine, a VoiceBot for M1’s hotlines. Continue reading M1 collaborates with AWS to enhance customer experience →

Dialpad announced the New Zealand Domain Name Commission chose Dialpad to power its customer service operations. With AI at its core, Dialpad is a modern communication, collaboration, and contact centre platform that enables more efficient and effective conversations with unmatched security, reliability, and flexibility. Continue reading New Zealand Domain Name Commission Selects Dialpad for Contact Centre Operations →

8×8 announced ocV!BE Sports & Entertainment entities, including the National Hockey League’s Anaheim Ducks and Honda Center, a premier entertainment venue and sports venue in Southern California, deployed 8×8 XCaaS™ (eXperience Communications as a Service™) to help improve employee, partner, and customer experiences. Continue reading The Anaheim Ducks and Honda Center Soar into New NHL Season with Cloud Communications from 8×8 →