Jio Haptik Technologies Limited, one of the world’s largest conversational AI companies, announced that RedDoorz, Southeast Asia’s largest hotel management and booking platform, has selected Haptik to enhance its customer experience. Continue reading RedDoorz to Enhance Customer Experience with Haptik →

M1 Limited (M1), one of Singapore’s leading Mobile Network Operators (MNO), today announced its collaboration with Amazon Web Services (AWS), to launch Maxine, a VoiceBot for M1’s hotlines. Continue reading M1 collaborates with AWS to enhance customer experience →

Dialpad announced the New Zealand Domain Name Commission chose Dialpad to power its customer service operations. With AI at its core, Dialpad is a modern communication, collaboration, and contact centre platform that enables more efficient and effective conversations with unmatched security, reliability, and flexibility. Continue reading New Zealand Domain Name Commission Selects Dialpad for Contact Centre Operations →

8×8 announced ocV!BE Sports & Entertainment entities, including the National Hockey League’s Anaheim Ducks and Honda Center, a premier entertainment venue and sports venue in Southern California, deployed 8×8 XCaaS™ (eXperience Communications as a Service™) to help improve employee, partner, and customer experiences. Continue reading The Anaheim Ducks and Honda Center Soar into New NHL Season with Cloud Communications from 8×8 →

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, announced that DataMix, a leading provider of educational programs specializing in training data scientists, has chosen the Vonage Video API to power Excert, its online test-taking system. Continue reading DataMix Chooses Vonage to Power Remote Testing System →

NICE announced that the City of Detroit (Michigan) 911 communications centre will be deploying NICE Inform Elite to digitally transform processes around tracking performance metrics, performing quality assurance reviews, and reconstructing incidents. Continue reading City of Detroit 911 to Implement NICE Inform Elite to Improve Service to Citizens and Communities →