Twilio, the leading cloud communications platform, announced that it enabled Zoom2u, an Australia-wide marketplace that connects customers to couriers, to provide a great customer experience during the global pandemic. Continue reading Twilio Enables Zoom2u to Provide Enhanced Customer Experience During Global Pandemic
Category Archives: Who’s Buying What?
Freshworks Helps Dunzo Delight its Customers with Faster Support as it Scales Revenue
Freshworks, a leading software company empowering businesses to delight their customers and employees, announced Dunzo, India’s leading quick commerce app, is using the Freshworks customer engagement (CX) software, Freshdesk™, to manage the surge in customer queries that comes with its rapid revenue and user growth in 2021. Continue reading Freshworks Helps Dunzo Delight its Customers with Faster Support as it Scales Revenue
HomeServe selects CX specialist Sabio for major conversational AI deployment
HomeServe, the international home repairs and improvements business with some 8.4m membership customers worldwide, has worked with Sabio Group to develop and deploy an innovative automation and AI solution. Continue reading HomeServe selects CX specialist Sabio for major conversational AI deployment
Gtech Selects IPI to Support Contact Centre Operations
IPI, the contact centre specialist, announced that Gtech, an independent British designer and manufacturer of cordless home and garden appliances, has selected IPI to support its contact centre operations. Continue reading Gtech Selects IPI to Support Contact Centre Operations
State of Wisconsin Selects Unisys to Provide Cloud-Based Contact Centre Solution
Unisys announced that it has signed an agreement with the State of Wisconsin Department of Workforce Development (DWD), a new Unisys client, to provide a cloud-based contact centre solution that will improve the experience of how citizens interact with government. Continue reading State of Wisconsin Selects Unisys to Provide Cloud-Based Contact Centre Solution
Primark Selects InMoment to Provide Customer Feedback, Understand Customers at Scale and Expand into New Markets
InMoment®, the leading provider of Experience Improvement (XI)™ solutions, is the selected Customer Experience (CX) partner for global fashion retailer, Primark, supporting the brand to improve customer experience, increase customer loyalty, retention and repeat business. Continue reading Primark Selects InMoment to Provide Customer Feedback, Understand Customers at Scale and Expand into New Markets