Emplifi, the leading unified customer experience platform, announced that Domino’s, the world leader in pizza delivery, is using the Emplifi CX platform to better engage with customers on social media and increase call centre efficiency. Continue reading Domino’s Selects Emplifi to Deliver Real-Time Social Media Engagement
Category Archives: Who’s Buying What?
transcosmos Composes Effortless Experiences with Avaya OneCloud CCaaS Enhanced by Conversational AI
Avaya announced that transcosmos inc., a Japan-based business process outsourcing giant with a presence in 30 countries and regions is now able to deliver effortless customer experiences on behalf of its clients after implementing the Avaya OneCloudTM CCaaS platform with conversational AI. Continue reading transcosmos Composes Effortless Experiences with Avaya OneCloud CCaaS Enhanced by Conversational AI
Twilio Enables Zoom2u to Provide Enhanced Customer Experience During Global Pandemic
Twilio, the leading cloud communications platform, announced that it enabled Zoom2u, an Australia-wide marketplace that connects customers to couriers, to provide a great customer experience during the global pandemic. Continue reading Twilio Enables Zoom2u to Provide Enhanced Customer Experience During Global Pandemic
Freshworks Helps Dunzo Delight its Customers with Faster Support as it Scales Revenue
Freshworks, a leading software company empowering businesses to delight their customers and employees, announced Dunzo, India’s leading quick commerce app, is using the Freshworks customer engagement (CX) software, Freshdesk™, to manage the surge in customer queries that comes with its rapid revenue and user growth in 2021. Continue reading Freshworks Helps Dunzo Delight its Customers with Faster Support as it Scales Revenue
HomeServe selects CX specialist Sabio for major conversational AI deployment
HomeServe, the international home repairs and improvements business with some 8.4m membership customers worldwide, has worked with Sabio Group to develop and deploy an innovative automation and AI solution. Continue reading HomeServe selects CX specialist Sabio for major conversational AI deployment
Gtech Selects IPI to Support Contact Centre Operations
IPI, the contact centre specialist, announced that Gtech, an independent British designer and manufacturer of cordless home and garden appliances, has selected IPI to support its contact centre operations. Continue reading Gtech Selects IPI to Support Contact Centre Operations