Afiniti, a global provider of AI-based behavioural pairing technology, announced a multi-year extension to its contract with Sky, Europe’s leading media and entertainment company. Continue reading Sky Extends Partnership With Afiniti to Deliver Better Customer Experiences →

Medallia, the global leader in customer and employee experience, announced that the University of Strathclyde will leverage Medallia Experience Cloud as part of their People Strategy 2025 by committing to listening and responding to the views of staff. Continue reading University of Strathclyde partners with Medallia for employee and community experience →

8×8, a leading integrated cloud communications platform provider, announced that Proximie, the software platform that is saving lives by sharing the world’s best clinical practice, has deployed the 8×8 CPaaS callstats embeddable solution for call and video quality performance. Continue reading Proximie Selects 8×8 Call And Video Quality Performance Monitoring To Enhance Future Of Surgical Healthcare →

Nuance announced that Leidos, a Fortune 500® science and technology leader, will use Nuance’s AI technology as part of their scalable and customizable digital patient engagement solutions for health systems and federal healthcare agencies. Continue reading Leidos Selects Nuance Omnichannel Conversational AI Platform →

Phoebus Software Limited (PSL) has selected the Webio team as its partner to supply multi-channel customer communication for PSL’s clients Continue reading Webio brings Conversational AI to Phoebus Software Clients →

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been chosen by AmeriSave Mortgage Corporation to power embedded, personalized customer connections throughout the loan process, all within the context of its existing applications, via the Vonage SMS API and Vonage Verify API. Continue reading AmeriSave Mortgage Chooses Vonage to Drive Customer Engagement →