Phoebus Software Limited (PSL) has selected the Webio team as its partner to supply multi-channel customer communication for PSL’s clients Continue reading Webio brings Conversational AI to Phoebus Software Clients →

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been chosen by AmeriSave Mortgage Corporation to power embedded, personalized customer connections throughout the loan process, all within the context of its existing applications, via the Vonage SMS API and Vonage Verify API. Continue reading AmeriSave Mortgage Chooses Vonage to Drive Customer Engagement →

Shared Services Connected Limited (SSCL) announces the launch of a new workforce tool, Service+ powered by Pega Customer Service™, which will enhance the experience of government employees by creating a streamlined process to track, manage and resolve workplace queries. Continue reading Shared Services Connected Limited leverages Pegasystems to revolutionise the contact centre journey for government employees →

8×8, a leading integrated cloud communications platform provider, announced that Darlington Building Society has deployed 8×8 XCaaS (eXperience Communications as a Service) as part of their wider digital transformation effort. Continue reading Darlington Building Society Modernises Employee Communications and Customer Engagement with 8×8 XCaaS →

Business Systems (BSL), a leading provider of Workforce Engagement Management solutions has just announced that online homeware retailer Cox & Cox has implemented a Cloud Contact Centre Platform, NICE CXone to support their ambitious growth plans. Continue reading Cox & Cox establish a future platform for growth thanks to its new Cloud Contact Centre solution →

eGain, the leading cloud platform for customer engagement automation, announced that a leading cryptocurrency exchange has selected the eGain Knowledge Hub™ to provide customer service. Continue reading Premier crypto exchange selects eGain for knowledge-powered customer service →