Shared Services Connected Limited (SSCL) announces the launch of a new workforce tool, Service+ powered by Pega Customer Service™, which will enhance the experience of government employees by creating a streamlined process to track, manage and resolve workplace queries. Continue reading Shared Services Connected Limited leverages Pegasystems to revolutionise the contact centre journey for government employees →

8×8, a leading integrated cloud communications platform provider, announced that Darlington Building Society has deployed 8×8 XCaaS (eXperience Communications as a Service) as part of their wider digital transformation effort. Continue reading Darlington Building Society Modernises Employee Communications and Customer Engagement with 8×8 XCaaS →

Business Systems (BSL), a leading provider of Workforce Engagement Management solutions has just announced that online homeware retailer Cox & Cox has implemented a Cloud Contact Centre Platform, NICE CXone to support their ambitious growth plans. Continue reading Cox & Cox establish a future platform for growth thanks to its new Cloud Contact Centre solution →

eGain, the leading cloud platform for customer engagement automation, announced that a leading cryptocurrency exchange has selected the eGain Knowledge Hub™ to provide customer service. Continue reading Premier crypto exchange selects eGain for knowledge-powered customer service →

PCI Pal® – the global cloud provider of secure payment solutions for business communications – has supported GC Business Finance in ensuring that all customer payments processed in its contact centre are handled securely and adhere to the requirements of the Payment Card Industry Data Security Standards (PCI DSS). Continue reading PCI Pal® and Puzzel secure telephone payments for GC Business Finance →

Medallia, the global leader in customer and employee experience, announced Glisser, known for its award-winning tech platform powering engaging virtual, in-person, and hybrid customer event experiences, has selected the Medallia Strikedeck platform to optimize customer journeys and increase customer retention. Continue reading Glisser Optimizes Customer Journeys and Increases Retention with Medallia Strikedeck Platform for Customer Success →