Artificial Solutions®, the leading specialist in Conversational AI (CAI) for the enterprise, announced that A1 Bulgaria has signed a new contract for the Bulgarian market together with Artificial Solutions and its partner Microsoft. Continue reading Artificial Solutions to deliver Conversational AI service to A1 Bulgaria →

Nuance® announced that Wings Financial Credit Union, Minnesota’s largest credit union and one of the top credit unions nationally, has deployed Nuance’s Intelligent Engagement platform and Gatekeeper voice biometrics solution to provide their members with superior personalized, secure experiences. Continue reading Wings Financial Delivers Personalized and Secure Customer Experiences with Nuance AI Solutions →

Alvaria, Inc, formerly Noble Systems announces the selection of their Contact Centre platform at the City of Greater Bendigo, Victoria, Australia to provide better and more responsive services to its residents. Continue reading The City of Greater Bendigo Improves Community Connections with the Alvaria™ Contact Centre Platform →

Medallia, the global leader in customer and employee experience, and Anaplan, provider of a leading cloud-native platform for orchestrating business performance, shared results from the deployment of the Medallia Experience Cloud to reimagine how Anaplan collects, manages, and actions customer feedback. Continue reading Anaplan Continues to Explore Different Ways to Put the Customer First →

Medallia, the global leader in customer and employee experience, and Schneider Electric, the leader in the digital transformation of energy management and automation, announced results of the implementation of Medallia’s solution to capture digital feedback to continue helping deliver outstanding experiences to Schneider Electric customers. Continue reading Medallia Helps Schneider Electric to Delight Customers With Outstanding Digital Experiences →

Verint® announced that Kids Help Phone, a Canadian national e-mental health service for young people, is expanding its use of Verint’s Cloud Workforce Management (WFM) solution to address unprecedented increases in call volumes due to the COVID-19 pandemic. Continue reading Kids Help Phone Deploys Verint Customer Engagement Cloud Platform →