A landmark accessibility solution for blind and partially sighted contact centre agents working at the Royal National Institute of Blind People (RNIB) has been developed by Cirrus. Continue reading RNIB selects Cirrus contact centre solution to support blind and partially sighted agents →

Playvox, the leading CRM-connected omnichannel contact centre provider of workforce engagement solutions, announced that SeatGeek, Inc., the leading mobile-focused ticket platform, has partnered with Playvox to implement workforce management within their CX team. Continue reading Playvox Workforce Management Keeps SeatGeek Staffed for Rapid Growth →

Mapp, the international provider of insight-led customer experiences, has announced it has been appointed by global fashion brand Vivienne Westwood to provide the company’s Customer Data Platform (CDP). This platform will drive its digital communication strategy forward while delivering personalised and targeted customer communications. Continue reading Vivienne Westwood Selects Mapp to Deliver Customer Personalisation →

Sanctuary, one of the UK’s leading social housing and care providers, has appointed Maintel, the leader in cloud and managed communication services, to deliver a future proofed SD-WAN enabled solution for its 800 sites. Continue reading Sanctuary awards Maintel contract to deliver SD-WAN enabled network →

e-bot7, the leading provider of Conversational AI, has signed a major contract with Peugeot Motocycles, the French manufacturer of 2 and 3-wheel motorised scooters. The e-bot7 Conversational AI platform will be available as an intelligent chatbot and will make the company’s customer service even more efficient. Continue reading Artificial Intelligence for the customer experience: e-bot7 closes deal with Peugeot Motocycles →

Medallia, the global leader in customer and employee experience, and KPMG in the UK, announced that they have been selected to deliver Marks & Spencer’s new Voice of the Customer Programme across its UK and International business. Continue reading Marks & Spencer Selects Medallia and KPMG in the UK to Launch Global Voice of the Customer Programme →