Pegasystems, the software company that crushes business complexity at the world’s leading enterprises, announced it has been chosen by the Royal Navy (RN) and the Royal Air Force (RAF) to develop a new, joint low-code platform for candidate recruitment. Continue reading Royal Air Force and Royal Navy Select Pega’s Low-Code Software for Digital Transformation →

Bright Pattern, a leading provider of AI-powered cloud contact centre software, has been deployed by a leading luxury retailer in Europe to expand digital channels and connect in-store associates with online customers during the COVID-19 pandemic using emerging digital channels such as the messenger app WhatsApp. Continue reading European Luxury Retailer Uses Bright Pattern Contact Center Software to Connect In-Store Personnel with Online Customers Using Mobile Messengers and Video →

Contentsquare, the only complete experience analytics company is partnering with world-leading augmented hospitality group Accor to support the lifestyle brand deliver on its audacious digital strategy. Continue reading Contentsquare Partners with Accor On Customer Experience →

8×8, a leading integrated cloud communications platform provider, announced that Platform Housing Group, one of the UK’s largest housing associations, will extend their 8×8 Experience Communications as a Service (XCaaS) deployment by adding 8×8’s Communications Platform as a Service (CPaaS) Video Interaction for improved employee and customer engagement. Continue reading Platform Housing Group Elevates Employee and Customer Engagement With 8×8 XCaaS →

Maintel, the cloud and managed services company, working in tandem with Avaya, a global leader in solutions to enhance and simplify communications and collaboration, have enabled The Telegraph Media Group (TMG), a leading publisher, to transition from an on-premise telephony solution to a cloud-based UCaaS platform using Avaya Cloud Office™ by RingCentral®. Continue reading Maintel and Avaya enable Telegraph Media Group’s transition to the cloud with Avaya Cloud Office™ →

Qlik® announced that BT, the UK’s largest fixed line broadband and mobile service provider, has successfully democratised data with the Qlik® analytics platform to drive improved business outcomes. Continue reading BT Secures £2 Million in Cost-Savings by Democratising Data with Qlik →