Contentsquare, the only complete experience analytics company is partnering with world-leading augmented hospitality group Accor to support the lifestyle brand deliver on its audacious digital strategy. Continue reading Contentsquare Partners with Accor On Customer Experience →

8×8, a leading integrated cloud communications platform provider, announced that Platform Housing Group, one of the UK’s largest housing associations, will extend their 8×8 Experience Communications as a Service (XCaaS) deployment by adding 8×8’s Communications Platform as a Service (CPaaS) Video Interaction for improved employee and customer engagement. Continue reading Platform Housing Group Elevates Employee and Customer Engagement With 8×8 XCaaS →

Maintel, the cloud and managed services company, working in tandem with Avaya, a global leader in solutions to enhance and simplify communications and collaboration, have enabled The Telegraph Media Group (TMG), a leading publisher, to transition from an on-premise telephony solution to a cloud-based UCaaS platform using Avaya Cloud Office™ by RingCentral®. Continue reading Maintel and Avaya enable Telegraph Media Group’s transition to the cloud with Avaya Cloud Office™ →

Qlik® announced that BT, the UK’s largest fixed line broadband and mobile service provider, has successfully democratised data with the Qlik® analytics platform to drive improved business outcomes. Continue reading BT Secures £2 Million in Cost-Savings by Democratising Data with Qlik →

Talkdesk®, the global customer experience leader for customer-obsessed companies, has been chosen by Cabify, the leading multi-mobility company in Spain and Latin America, as its driver contact centre provider. Talkdesk will supply voice and automation services to Cabify’s team of contact centre agents, to better support and onboard its growing network of drivers. Continue reading Talkdesk Helps Cabify Fuel Driver Engagement →

IR, the leading global provider of experience management solutions for critical IT infrastructure, payments and communications ecosystems, has been selected to monitor, manage, and ensure the highest quality experience for users of BT’s managed unified communications and collaboration services, BT Meetings, which are delivered to multinational customers via its new digital service platform. Continue reading BT Selects IR’s Experience Management Solution for Digital Workplace Portfolio →