Talkdesk®, the global customer experience leader for customer-obsessed companies, has been chosen by Cabify, the leading multi-mobility company in Spain and Latin America, as its driver contact centre provider. Talkdesk will supply voice and automation services to Cabify’s team of contact centre agents, to better support and onboard its growing network of drivers. Continue reading Talkdesk Helps Cabify Fuel Driver Engagement →

IR, the leading global provider of experience management solutions for critical IT infrastructure, payments and communications ecosystems, has been selected to monitor, manage, and ensure the highest quality experience for users of BT’s managed unified communications and collaboration services, BT Meetings, which are delivered to multinational customers via its new digital service platform. Continue reading BT Selects IR’s Experience Management Solution for Digital Workplace Portfolio →

Twilio, the leading cloud communications platform, today announced that Vertu Motors, a major player in the UK automotive retail sector, has built a fully-digitised remote vehicle purchase capability, drawing on Twilio’s communications tools. Continue reading Vertu Motors Weathers the Storm with a Digital Experience Powered by Twilio →

NICE CXone announced one of the largest financial institutions in Latin America has chosen CXone, the industry’s most proven, complete and smart customer experience platform, for a comprehensive move of 10,000 agents to the cloud. Continue reading Large Latin American Financial Institution Moves 10,000 Agents to NICE CXone →

Verint® announced TELUS International has upgraded to the newest version of Verint Workforce Engagement, part of the Verint Customer Engagement Cloud Platform* deployed on Google Cloud’s platform. Continue reading TELUS International Deploys Verint Workforce Engagement on Google Cloud’s Platform Worldwide →

The Royal United Hospitals Bath NHS Foundation Trust has announced it is working with Cinos to modernise its unified communications platform.The Cisco-powered unified communications platform will provide and combine multiple communications channels for the Trust’s 6,500 employees, such as voice, video, personal and team messaging, voicemail, and content sharing. Continue reading Royal United Hospitals Bath NHS Foundation Trust upgrades communications system with Cinos →