Twilio, the leading cloud communications platform, today announced that Vertu Motors, a major player in the UK automotive retail sector, has built a fully-digitised remote vehicle purchase capability, drawing on Twilio’s communications tools. Continue reading Vertu Motors Weathers the Storm with a Digital Experience Powered by Twilio →

NICE CXone announced one of the largest financial institutions in Latin America has chosen CXone, the industry’s most proven, complete and smart customer experience platform, for a comprehensive move of 10,000 agents to the cloud. Continue reading Large Latin American Financial Institution Moves 10,000 Agents to NICE CXone →

Verint® announced TELUS International has upgraded to the newest version of Verint Workforce Engagement, part of the Verint Customer Engagement Cloud Platform* deployed on Google Cloud’s platform. Continue reading TELUS International Deploys Verint Workforce Engagement on Google Cloud’s Platform Worldwide →

The Royal United Hospitals Bath NHS Foundation Trust has announced it is working with Cinos to modernise its unified communications platform.The Cisco-powered unified communications platform will provide and combine multiple communications channels for the Trust’s 6,500 employees, such as voice, video, personal and team messaging, voicemail, and content sharing. Continue reading Royal United Hospitals Bath NHS Foundation Trust upgrades communications system with Cinos →

Amdocs, a leading provider of software and services to communications and media companies, announced that BT, one of the world’s leading communications services companies, has implemented Amdocs’ BriteBill billing communications platform. Continue reading Amdocs’ BriteBill Modernizes and Streamlines BT Group’s Customer Billing →

Amdocs, a leading provider of software and services to communications and media companies, and BT, one of the world’s leading communications services companies, announced that in addition to their existing multi-year managed services agreement, BT has implemented Amdocs’ and Lightico’s real-time digital interaction platform across its contact centres, to enable business operations to be conducted digitally and remotely in the cloud. Continue reading Amdocs Provides Business Continuity for BT’s Mobile Customers to Enjoy Secure Remote Digital Engagement →