Automation Anywhere, Inc. a global leader in Robotic Process Automation (RPA), announced that TaskUs has deployed the company’s cloud-native, AI-powered enterprise automation platform, Automation 360 and digital assistant for work, AARI to slash customer request handle time in half. Continue reading Leading Outsourcer TaskUs Slashes Customer Support Handle Time in Half with Automation 360 →

Verint® announced that global wellness brand GNC is leveraging Verint Experience Management as an investment in its omnichannel strategy to provide consumers with the ultimate shopping experience. Continue reading GNC Leverages Verint Experience Management to Provide Exceptional Digital Customer Experience →

Bellrock Group – the technology-enabled property and facilities management services company – has selected Sabio Group to implement and support a next generation Genesys Cloud contact centre platform to power its business critical customer experience operations. Continue reading Bellrock selects Sabio to deliver Genesys CX →

Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced that global sports company PUMA is expanding its digital CXM roadmap on Sprinklr – creating a unified ecommerce experience that is driving increased sales and customer satisfaction. Continue reading Sprinklr Helps PUMA Expand its Customer Experience Management Roadmap →

DXC Technology, the world’s leading independent, end-to-end IT services company, has been chosen by Copasa (Companhia de Saneamento de Minas Gerais) to modernize and automate its strategic business processes for back office and commercial areas in an significant transformation initiative that aims to improve the water and sanitation infrastructure in Brazil. Continue reading Copasa Selects DXC Technology to Lead Enterprise-wide Strategic Business Process System Transformation →

Nuance announced that Guy’s and St Thomas’ NHS Foundation Trust (the Trust) chose Nuance® Dragon® Medical One speech recognition technology as part of its Apollo programme, an ambitious digital transformation strategy to reshape the way in which they deliver patient care. Continue reading Guy’s and St Thomas’ NHS Foundation Trust Selects Nuance Dragon Medical One As Part of a Large-Scale Digital Transformation →