Bellrock Group – the technology-enabled property and facilities management services company – has selected Sabio Group to implement and support a next generation Genesys Cloud contact centre platform to power its business critical customer experience operations. Continue reading Bellrock selects Sabio to deliver Genesys CX →

Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced that global sports company PUMA is expanding its digital CXM roadmap on Sprinklr – creating a unified ecommerce experience that is driving increased sales and customer satisfaction. Continue reading Sprinklr Helps PUMA Expand its Customer Experience Management Roadmap →

DXC Technology, the world’s leading independent, end-to-end IT services company, has been chosen by Copasa (Companhia de Saneamento de Minas Gerais) to modernize and automate its strategic business processes for back office and commercial areas in an significant transformation initiative that aims to improve the water and sanitation infrastructure in Brazil. Continue reading Copasa Selects DXC Technology to Lead Enterprise-wide Strategic Business Process System Transformation →

Nuance announced that Guy’s and St Thomas’ NHS Foundation Trust (the Trust) chose Nuance® Dragon® Medical One speech recognition technology as part of its Apollo programme, an ambitious digital transformation strategy to reshape the way in which they deliver patient care. Continue reading Guy’s and St Thomas’ NHS Foundation Trust Selects Nuance Dragon Medical One As Part of a Large-Scale Digital Transformation →

Wavenet announced that DVLA has awarded Wavenet Limited a 5-year contract to transform Contact Centre services along with their back-office telephony. This work will be delivered through the Telephony and Communications Technology Project, which sits under the Employee Experience Programme. Continue reading DVLA chooses Wavenet to Transform their Contact Centre and drive their Digital Transformation Journey →

Global cloud communications software and solutions provider, imimobile, part of Cisco, announced that it is working with Tesco Bank to enhance its customer interactions and increase usage of its mobile banking application. Continue reading imimobile partners with Tesco Bank to power its digital-first customer interactions →