Wavenet announced that DVLA has awarded Wavenet Limited a 5-year contract to transform Contact Centre services along with their back-office telephony. This work will be delivered through the Telephony and Communications Technology Project, which sits under the Employee Experience Programme. Continue reading DVLA chooses Wavenet to Transform their Contact Centre and drive their Digital Transformation Journey →

Global cloud communications software and solutions provider, imimobile, part of Cisco, announced that it is working with Tesco Bank to enhance its customer interactions and increase usage of its mobile banking application. Continue reading imimobile partners with Tesco Bank to power its digital-first customer interactions →

Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been chosen by Civica, a global leader in software for public services, to lead the digital transformation of local authority communications channels. Continue reading Civica Selects Vonage for Next Generation Local Authority Communications →

Contentsquare, the only complete experience analytics platform, is partnering with bed and mattress specialist Dreams, to help the brand optimize its digital presence. Continue reading Dreams Chooses Contentsquare To Support Agile CX Strategy →

Google Cloud and Papa John’s International, one of the world’s largest pizza chains, announced a new, multi-year commitment to accelerate Papa John’s digital leadership and data cloud strategy. Continue reading Papa John’s and Google Cloud Strengthen Innovative Partnership to Accelerate Digital Transformation →

The UK’s largest equine charity, The British Horse Society (BHS), has selected PCI Pal to secure all of its cardholder-not-present telephone-based payments for memberships, renewals and educational materials. Continue reading British Horse Society charity selects PCI Pal® to manage secure payments →