Verint®, the Customer Engagement Company™, announced that Vericast, a leading marketing solutions company, together with its Harland Clarke contact centre solutions, has selected the Verint Customer Engagement Cloud Platform to enhance the agent and customer experience at its contact centres. Continue reading Vericast Chooses Verint Customer Engagement Cloud Platform to Further Enhance Customer Experience at its Contact Centres →

Award-winning technology firm FourNet has been chosen by Lincolnshire Housing Partnership (LHP) to help accelerate its digital transformation ambitions. Continue reading Lincolnshire housing provider builds long-term partnership with FourNet →

Eckoh plc, the global provider of secure payment products and customer contact solutions, announces an update on progress for new contracts in its US Secure Payments operation. Continue reading Eckoh wins $11.6m of new contracts in US secure payments →

8×8, a leading integrated cloud communications platform provider, announced that Harrow Council has deployed the 8×8 integrated cloud contact centre and communications product as part of its digital transformation agenda to enhance the delivery of essential services for its more than 240,000 residents. Continue reading Harrow Council Moves to the Cloud with 8×8 to Enhance Delivery of Essential Harrow Services →

Contentsquare, the only complete experience analytics platform, is partnering with luxury British chocolate retailer Hotel Chocolat to support the brand’s distinctive innovation and growth online. Continue reading Hotel Chocolat Uses Contentsquare Insights To Fuel Customer-Driven Digital Innovation →

Nuance announced that Bank Australia, one of Australia’s leading customer-owned banks, has deployed Nuance Gatekeeper, the world’s most advanced biometrics solution for authentication and fraud detection to improve the customer experience. Continue reading Nuance Voice Biometrics Technology Strengthens Bank Australia’s Authentication and Security Processes →