Willis Towers Watson, a leading global advisory, broking and solutions company, has selected Sabio Group to implement and support a next generation Genesys Cloud contact centre platform to support its significant customer experience operations. Continue reading Willis Towers Watson chooses Sabio to deliver major Genesys CX cloud project →

NICE announced that BT has selected its Nexidia Analytics and Engage solutions to drive exceptional customer and employee experiences and increase operational efficiencies. Continue reading NICE Powers Agile Customer and Employee Experience Excellence for BT →

The Independent Pharmacy, a CQC regulated online pharmacy and doctor offering advice and access to hundreds of medicines in the UK, has partnered with Mapp and Fresh Relevance for omnichannel personalisation and marketing automation. Continue reading The Independent Pharmacy optimises their customer experience with tech partners Mapp and Fresh Relevance →

Manchester’s Royal Exchange Theatre has selected PCI Pal to securely manage telephone-based payments and refunds via its cloud-based Agent Assist solution and ensure it complies with PCI DSS rules. Continue reading PCI Pal supports Royal Exchange Theatre with its payment security compliance →

Virtusa Corporation, a global provider of digital strategy, digital engineering, and IT services and solutions, and Pegasystems, the software company that crushes business complexity, announced an agreement with Converge International, Australia’s largest provider of Employee Assistance Program (EAP) and employer-sponsored mental health and wellbeing services. Continue reading Converge International Expands Services with Pegasystems and Virtusa →

NICE announced that Sunrise Communications has selected its WFM and Employee Engagement Manager (EEM) solutions to centralize planning and boost workforce engagement across operations. Continue reading Sunrise Communications Selects NICE to Boost Workforce Agility and Engagement in Four Countries →