SVL is delighted to announce they are providing a workforce management (WFM) solution for global on-line food delivery giant Deliveroo. Continue reading Deliveroo choose SVL to provide Workforce Management solution →

SurveyMonkey, a leader in agile software solutions for customer experience, market research, and survey feedback, announced that Mulberry, a global luxury lifestyle brand, has selected SurveyMonkey’s GetFeedback platform to power its customer experience (CX) program. Continue reading Mulberry selects SurveyMonkey’s GetFeedback platform to power its agile customer experience program →

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, has enabled Israel’s Social Security Administration to successfully adopt remote work capabilities, expand contact centre operations, and double the number of calls handled by its agents with Avaya OneCloud contact centre. Continue reading Israel’s Social Security Administration Doubles Customer Service Capability, Enables Remote Work for 700 Agents with Avaya Contact Centre Solutions →

Sprinklr, the Customer Experience Management (CXM) platform for modern enterprises, announced that CTT Portugal Post – a Portuguese company which operates as both the national postal service of Portugal and a commercial group with subsidiaries operating in banking, e-commerce, logistics and other services – is using Sprinklr’s AI capabilities to deliver digital customer experiences while increasing team collaboration and productivity. Continue reading CTT Portugal Post Selects Sprinklr to Accelerate its Digital Customer Experience Strategy →

Noble Systems, a global leader in omnichannel contact centre technology solutions, is delighted that Simply Business, one of the UK’s largest business insurance providers, has chosen Noble Gamification to drive consultant engagement and ensure consistency of coaching and incentives across their different teams. Continue reading Simply Business Boosts Consultant Engagement and Coaching with Noble Gamification →

Capita has secured a two-year contract renewal worth £740,000 to deliver managed wide area network (WAN) services to Northumbria Police. The WAN services enable the force to take emergency calls and mobilise resources to manage incidents, supporting communities within their service areas. Continue reading Capita renews contract to support Northumbria Police with network services →