Virtusa Corporation, a global provider of digital strategy, digital engineering, and IT services and solutions, and Pegasystems, the software company that crushes business complexity, announced an agreement with Converge International, Australia’s largest provider of Employee Assistance Program (EAP) and employer-sponsored mental health and wellbeing services. Continue reading Converge International Expands Services with Pegasystems and Virtusa →

NICE announced that Sunrise Communications has selected its WFM and Employee Engagement Manager (EEM) solutions to centralize planning and boost workforce engagement across operations. Continue reading Sunrise Communications Selects NICE to Boost Workforce Agility and Engagement in Four Countries →

SVL is delighted to announce they are providing a workforce management (WFM) solution for global on-line food delivery giant Deliveroo. Continue reading Deliveroo choose SVL to provide Workforce Management solution →

SurveyMonkey, a leader in agile software solutions for customer experience, market research, and survey feedback, announced that Mulberry, a global luxury lifestyle brand, has selected SurveyMonkey’s GetFeedback platform to power its customer experience (CX) program. Continue reading Mulberry selects SurveyMonkey’s GetFeedback platform to power its agile customer experience program →

Avaya, a global leader in solutions to enhance and simplify communications and collaboration, has enabled Israel’s Social Security Administration to successfully adopt remote work capabilities, expand contact centre operations, and double the number of calls handled by its agents with Avaya OneCloud contact centre. Continue reading Israel’s Social Security Administration Doubles Customer Service Capability, Enables Remote Work for 700 Agents with Avaya Contact Centre Solutions →

Sprinklr, the Customer Experience Management (CXM) platform for modern enterprises, announced that CTT Portugal Post – a Portuguese company which operates as both the national postal service of Portugal and a commercial group with subsidiaries operating in banking, e-commerce, logistics and other services – is using Sprinklr’s AI capabilities to deliver digital customer experiences while increasing team collaboration and productivity. Continue reading CTT Portugal Post Selects Sprinklr to Accelerate its Digital Customer Experience Strategy →