Opsmatix, an innovative provider of AI-powered omnichannel operations automation solutions, announces that Calastone, the world’s largest global funds network, has implemented the Opsmatix SaaS platform to process increasing business and email volumes into Calastone’s Operations Team. Continue reading Calastone implements Opsmatix Artificial Intelligence solution →

NICE announced that its Workforce Management (WFM) solution in the cloud has been selected by Fusion BPO to improve efficiency and empower increased employee performance. Continue reading Fusion BPO Selects NICE Workforce Management in the Cloud to Drive Efficiency Gains and Boost Customer as well as Employee Engagement →

The UK’s leading savings and investment platform, Hargreaves Lansdown has selected Sabio Group to upgrade and manage its core customer contact centre and workforce optimisation systems. Continue reading Sabio chosen by Hargreaves Lansdown to manage business-critical customer experience →

BT announced a new, multi-year agreement with Walgreens Boots Alliance (WBA) to continue to be the company’s network partner in the UK and Republic of Ireland. Under the agreement, BT will work to transform WBA’s networking and enhance the customer and colleague experience with the deployment of next-generation technology. Continue reading BT to support transformation of Walgreens Boots Alliance’s customer experience in the UK and Ireland →

Digitization is one of the highest priorities for the German Armed Forces. It will help to increase efficiency of operations and safety for soldiers and civilian personnel. Secure and reliable voice communications as well as access to data are central drivers for efficiency and responsiveness on any successful mission. Continue reading German Armed Forces award €254million mission-critical communications contract to Motorola Solutions →

Salesforce, the global leader in CRM, announced that Ferguson, the largest U.S. distributor of plumbing supplies and a major distributor of HVAC equipment, has selected Salesforce to power its digital transformation. Continue reading Ferguson Selects Salesforce to Power its Digital Transformation →