Noble Systems, a global leader in omnichannel contact centre technology solutions, is delighted to announce a new customer in Scotland – SPT (Strathclyde Partnership for Transport). Continue reading SPT Improves Community Transport with Noble’s Inbound Contact Centre
Category Archives: Who’s Buying What?
JetBlue Selects ASAPP Artificial Intelligence Platform for Customer Experience Transformation
JetBlue and ASAPP, the artificial intelligence research-driven company, announced that JetBlue will use the ASAPP AI platform to amplify productivity and efficiency of JetBlue crewmembers that operate the digital and telephone channels for their customers. Continue reading JetBlue Selects ASAPP Artificial Intelligence Platform for Customer Experience Transformation
Calastone implements Opsmatix Artificial Intelligence solution
Opsmatix, an innovative provider of AI-powered omnichannel operations automation solutions, announces that Calastone, the world’s largest global funds network, has implemented the Opsmatix SaaS platform to process increasing business and email volumes into Calastone’s Operations Team. Continue reading Calastone implements Opsmatix Artificial Intelligence solution
Fusion BPO Selects NICE Workforce Management in the Cloud to Drive Efficiency Gains and Boost Customer as well as Employee Engagement
NICE announced that its Workforce Management (WFM) solution in the cloud has been selected by Fusion BPO to improve efficiency and empower increased employee performance. Continue reading Fusion BPO Selects NICE Workforce Management in the Cloud to Drive Efficiency Gains and Boost Customer as well as Employee Engagement
Sabio chosen by Hargreaves Lansdown to manage business-critical customer experience
The UK’s leading savings and investment platform, Hargreaves Lansdown has selected Sabio Group to upgrade and manage its core customer contact centre and workforce optimisation systems. Continue reading Sabio chosen by Hargreaves Lansdown to manage business-critical customer experience
BT to support transformation of Walgreens Boots Alliance’s customer experience in the UK and Ireland
BT announced a new, multi-year agreement with Walgreens Boots Alliance (WBA) to continue to be the company’s network partner in the UK and Republic of Ireland. Under the agreement, BT will work to transform WBA’s networking and enhance the customer and colleague experience with the deployment of next-generation technology. Continue reading BT to support transformation of Walgreens Boots Alliance’s customer experience in the UK and Ireland