8×8, a leading integrated cloud communications platform, announced that Halfords, the UK’s leading retailer of motoring and cycling services and products, has expanded the company’s deployment of the 8×8 integrated cloud contact centre and communications product to further enhance communications and customer experience. Continue reading Leading UK Retailer Halfords Expands 8×8 Cloud Contact Centre and Communications Deployment to Enhance Digital Transformation Efforts →

SugarCRM, announced that Groupe Qérys, owner of seven DIY, hardware, and homeware retail brands, has selected Sugar to help enhance the customer experience for new and existing customers across its portfolio of companies. Continue reading Groupe Qérys Selects SugarCRM to Enhance the Customer Experience Across Its Home and Hardware Brands →

Medallia, a leader in Experience Management, announced its collaboration with E.ON. After the official takeover of innogy’s business activities on 1 October 2020, E.ON, the largest operator of energy networks in Europe, is leveraging Medallia as its platform for Experience Management in the Central EMEA region. Continue reading E.ON Relies on Medallia as Innovation Platform for Experience Management →

Talkdesk®, Inc., the cloud contact centre for innovative enterprises, announced Krucial Staffing selected Talkdesk CX Cloud™ to support its rapidly growing operations. Continue reading Krucial Staffing selects Talkdesk CX Cloud to process up to one million calls per day →

Vee24, the leader in intelligent, conversational, multi-experience solutions, announced that Skybreak is using the Vee24 platform to provide personalised online service to airport customers via video and text chat. Skybreak, an independent airport representation company, has assisted more than 500,000 passengers who missed flights, quickly providing a range of alternative options to get travel plans back on track. Continue reading Skybreak Elevates Airport Experience with Vee24 Live Customer Engagement →

Global payments and money exchange fintech Revolut have chosen Quinyx for their Workforce Management and Workforce Optimization. Through this collaboration, Revolut will optimize their schedules and cut down on admin time, thanks to Quinyx’s advanced Workforce Management and AI Workforce Optimization solution. Continue reading Revolut Choose Quinyx for their Workforce Management and Optimization →