SurveyMonkey, a leader in agile software solutions for customer experience, market research, and survey feedback, announced that Carrefour Group has selected GetFeedback to strengthen its customer experience (CX) program in the countries where it operates across the globe. Continue reading Carrefour chooses SurveyMonkey’s CX solution GetFeedback to optimize its customer experience at scale
Category Archives: Who’s Buying What?
Three UK Selects MATRIXX Software and Salesforce Communications Cloud to Support New Digital Pre-Pay Service
MATRIXX Software, a global leader in 5G monetization for the communications industry, announced that Three UK’s new Pay As You Go offering is powered by the Go Digital™ solution, which combines MATRIXX Digital Commerce with Salesforce Communications Cloud and other technologies tailored for mobile providers. Continue reading Three UK Selects MATRIXX Software and Salesforce Communications Cloud to Support New Digital Pre-Pay Service
JetBlue Selects ASAPP Artificial Intelligence Platform for Customer Experience Transformation
JetBlue and ASAPP, the artificial intelligence research-driven company, announced that JetBlue will use the ASAPP AI platform to amplify productivity and efficiency of JetBlue crewmembers that operate the digital and telephone channels for their customers. Continue reading JetBlue Selects ASAPP Artificial Intelligence Platform for Customer Experience Transformation
Severn Trent Adapts to Future of Work with Citrix®
As part of the UK’s critical national infrastructure, Severn Trent must always be on. So when the global pandemic hit, the water company quickly moved to keep things flowing. Continue reading Severn Trent Adapts to Future of Work with Citrix®
Vision Express Selects Qualtrics CustomerXM
Qualtrics, the leader in customer experience and creator of the experience management (XM) category, announced that Vision Express, one of the UK’s biggest opticians and eyewear retailers, will use Qualtrics CustomerXM. Continue reading Vision Express Selects Qualtrics CustomerXM
Mano Būstas Partners with Airship to Power Proactive, Anticipatory Communications with Customers
Customer engagement company Airship and City Service, one of the largest corporate groups engaged in facility and property management and integrated utility services in Europe, unveiled a new partnership that will streamline communications between its Lithuanian property management company, Mano Būstas and its hundreds of customers across the region. Continue reading Mano Būstas Partners with Airship to Power Proactive, Anticipatory Communications with Customers