InsureandGo Insurance Services in the UK, Republic of Ireland and Australia has successfully completed the implementation of a new cloud-based solution for handling its PCI compliance requirements, to deliver greater compliance rigour when handling Cardholder not Present payments. Continue reading PCI Pal® supports InsureandGo with payment security and compliance →

NICE announced that Swinton Group has transformed customer service and improved both customer and employee experiences by leveraging NICE’s Attended Automation solution. A UK-based insurance retailer with a network of branches across the country, Swinton Group redefined customer service workflows to ensure employees had the right data at the opportune time and next-step guidance at their fingertips with NICE’s Attended Automation solution. Continue reading Swinton Group Boosts Net Promoter Score by 11 Percent with NICE Attended Automation →

Five9, a leading provider of the intelligent cloud contact centre, announced that PODS Enterprises, LLC, a pioneer and leader in the containerized moving and storage industry, providing both residential and commercial services in the U.S., Canada, Australia and the UK, has selected Five9 to power their global cloud contact centre. Continue reading PODS® Partners With Five9 to Take their Recognized Customer Care to the Cloud →

Twilio, the leading cloud communications platform, announced that its cloud-based contact centre solution, Flex, has been selected by BGL Group, a leading digital distributor of insurance and household financial services, which includes in its portfolio a number of insurance brands including Budget Insurance and Beagle Street, as well as the popular price comparison site comparethemarket.com. Continue reading BGL Group Chooses Twilio to Ensure Great Customer Engagement →

TCN, a leading provider of cloud-based call centre technology for enterprises, contact centres, BPOs, and collection agencies worldwide, celebrates the success of serving the AIM Media companies. Continue reading AIM Media Improves Customer Service and Efficiency With TCN IVR and Agent Gateway →

Noble Systems, a global leader in omnichannel contact centre technology solutions, is pleased to announce our recent partnership with Luxury Escapes, a leading provider of travel and holiday packages for travel in Australia and internationally. Continue reading Luxury Escapes Selects Noble ShiftTrack for Workforce Management →