Five9, a leading provider of the intelligent cloud contact centre, announced that PODS Enterprises, LLC, a pioneer and leader in the containerized moving and storage industry, providing both residential and commercial services in the U.S., Canada, Australia and the UK, has selected Five9 to power their global cloud contact centre. Continue reading PODS® Partners With Five9 to Take their Recognized Customer Care to the Cloud →

Twilio, the leading cloud communications platform, announced that its cloud-based contact centre solution, Flex, has been selected by BGL Group, a leading digital distributor of insurance and household financial services, which includes in its portfolio a number of insurance brands including Budget Insurance and Beagle Street, as well as the popular price comparison site comparethemarket.com. Continue reading BGL Group Chooses Twilio to Ensure Great Customer Engagement →

TCN, a leading provider of cloud-based call centre technology for enterprises, contact centres, BPOs, and collection agencies worldwide, celebrates the success of serving the AIM Media companies. Continue reading AIM Media Improves Customer Service and Efficiency With TCN IVR and Agent Gateway →

Noble Systems, a global leader in omnichannel contact centre technology solutions, is pleased to announce our recent partnership with Luxury Escapes, a leading provider of travel and holiday packages for travel in Australia and internationally. Continue reading Luxury Escapes Selects Noble ShiftTrack for Workforce Management →

8×8 announced that OKO, a provider of index insurance and other farming-related services to smallholder farmers in emerging countries, has selected 8×8 to transform communications with farmers across Africa, dramatically improving service delivery and providing enhanced customer experiences via the 8×8 Communications Platform as a Service (CPaaS) Chat Apps API. Continue reading Innovative FinTech Startup Powers Mobile Engagement for Emerging Markets with 8×8 →

Observe.AI, a leader in Contact Center AI, announced that its platform has enabled National Debt Relief (NDR) to improve customer experience, automate quality assurance, and provide better coaching to its front-line agents. Continue reading National Debt Relief Delivers Empathetic Customer Experiences By Leveraging Contact Center AI from Observe.AI →